Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us of the fastest services in the business.
- You’ll Make a Difference By:
Reporting to the
Regional Lead
, the
Associate - Driver Operations
plays a critical role in maintaining operational excellence. You will ensure smooth driver via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.
Key Responsibilities
1.
Driver & Recruitment
- Conduct outbound calls and video sessions with potential drivers to guide them through the and documentation process.
- Assess driver readiness and ensure compliance with company policies and standards.
- Coordinate background checks, training, and activation of driver accounts.
- Provide timely updates to stakeholders on progress.
2.
Planning Operations & Route Management
- Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
- Provide live support to drivers during their shifts via chat, calls, or internal platforms.
- Optimize route plans to ensure maximum efficiency.
- Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.
3.
Driver Support & Performance
- Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
- Record driver interactions, escalate unresolved issues, and follow up for resolution.
- Ensure sufficient driver coverage to meet live demand across time zones.
- Operations & Project Support
- Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
- Maintain internal documentation and knowledge bases.
- Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
- Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.
Required Skills & Experience
- Bachelor’s degree or equivalent.
- 2–5 years of experience in operations, support, or logistics (preferably with international exposure).
- Proven experience in driver or agent (calls/video) and live operational environments.
- Excellent communication skills (verbal and written).
- Ability to manage high-pressure, fast-paced live environments with composure.
- Experience in night shifts/rotational shifts.
- Hands-on with email and chat support tools.
- Good proficiency in Google Sheets/MS Excel.
- Stakeholder management.
- Empathetic, proactive, and solution-oriented mindset.
Preferred Skills
- Prior experience in international support chat and voice (US/EU region preferred)
- Experience in startups, logistics, or last-mile delivery operations.
- Familiarity with live route planning tools and CRM systems.
- An analytical mindset and comfort with operational data.
- Demonstrated ability to work independently and also well within a team.
- 9-hour shifts (8 working hours + 1-hour break)
- 5 days a week (2 week-offs based on rota)
- Rotational shift timings, including night shifts.
- Office-based role in Bengaluru
Why Join Us?
- Be part of a high-growth, international startup that values innovation and ownership.
- Opportunity to work with global teams and make a real impact in day-to-day logistics.
- Flat team structure with high visibility and quick growth potential.
- Competitive salary package + Shift allowance
- Comprehensive health insurance coverage
Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap
journey.
