Operation Management Specialist

About Us CoWorkZen is a fast-growing flexible workspace provider, dedicated to creating inspiring, innovative, and productivity-driven environments for businesses of all sizes. We believe in blending professionalism with warmth—delivering seamless experiences for every member. We're on the lookout for an Operation Specialist who can help us elevate our member

experience

through sharp communication, smooth backend support, and a genuine passion for people. Your Role As an Operation Specialist at CoWorkZen, you'll be at the heart of our member

experience

operations. Your day-to-day will include: Review and validate customer details post-sale to ensure accuracy and completeness. Accurately input verified customer data into the CRM system, maintaining consistency and data hygiene. Coordinate with the sales team to gather any missing information or clarifications. Assign appropriate tags, account owners, and service details to each customer profile. Ensure timely onboarding of customers into the system to support seamless service delivery. Support process improvement initiatives to optimize CRM data entry workflows. Managing support tickets: Reviewing, assigning, or escalating tickets while ensuring all required details are present for swift resolution. Communication: Keeping stakeholders updated with clear, timely communication and gathering any extra info needed to solve issues efficiently. SLA Tracking: Monitoring service-level agreements, ensuring timely follow-ups, and sending polished responses when issues are resolved. Reporting: Organizing ticket data for monthly reports and contributing ideas to improve internal processes and service delivery. Issue Flagging: Reviewing tickets before 6 PM and highlighting high-priority matters that may require attention later in the evening or over weekends.Maintain confidentiality and handle customer information with the highest level of integrity.

Key Responsibilities

Ticket Support: Provide timely and high-quality responses to member tickets. Member

Experience:

Ensure every interaction enhances our members’ satisfaction. Written Communication: Use excellent English writing

skills

to craft professional, empathetic responses. Hospitality Mindset: Apply a service-first approach rooted in hospitality. Backend Operations: Handle behind-the-scenes tasks to support efficient issue resolution. Report Assistance: Collaborate on compiling and analyzing monthly reports. Team Collaboration: Work with various teams to close tickets and resolve issues smoothly. What We’re Looking For Strong written English skills. Tech-savvy and comfortable working with digital tools. Passionate about delivering top-tier member experiences. Detail-oriented and highly organized. Friendly and effective communicator. Team player with a proactive attitude. If you're someone who loves creating great experiences and thrives in a collaborative, high-energy workspace, CoWorkZen is the place for you.

details are present for swift resolution. Communication: Keeping stakeholders updated with clear, timely communication and gathering any extra info needed to solve issues efficiently. SLA Tracking: Monitoring service-level agreements, ensuring timely follow-ups, and sending polished responses when issues are resolved. Reporting: Organizing ticket data for monthly reports and contributing ideas to improve internal processes and service delivery. Issue Flagging: Reviewing tickets before 6 PM and highlighting high-priority matters that may require attention later in the evening or over weekends.Maintain confidentiality and handle customer information with the highest level of integrity.

Key Responsibilities

Ticket Support: Provide timely and high-quality responses to member tickets. Member

Experience:

Ensure every interaction enhances our members’ satisfaction. Written Communication: Use excellent English writing

skills

to craft professional, empathetic responses. Hospitality Mindset: Apply a service-first approach rooted in hospitality. Backend Operations: Handle behind-the-scenes tasks to support efficient issue resolution. Report Assistance: Collaborate on compiling and analyzing monthly reports. Team Collaboration: Work with various teams to close tickets and resolve issues smoothly. What We’re Looking For Strong written English skills. Tech-savvy and comfortable working with digital tools. Passionate about delivering top-tier member experiences. Detail-oriented and highly organized. Friendly and effective communicator. Team player with a proactive attitude. If you're someone who loves creating great experiences and thrives in a collaborative, high-energy workspace, CoWorkZen is the place for you.