On- site Launch Manager

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.

We are looking for an experienced on-site launch manager who will be responsible for launching Refyne’s products & services and building relationships with our clients. The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations

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• Responsibilities:
• Launching Refyne products and services physically to the new clients in an effective and efficient manner
• Managing multiple projects simultaneously
• Developing launch strategy and process
• Managing on-ground vendors and agencies and be comfortable to travel
• Researching key customer wants & needs, and suggest solutions to address them
• Ensure timely launch and delivery of the employee financial wellness benefits
• Serve as a contact point for on-site launch projects
• Gather, report, and communicate clients' feedback on service, technology, and product delivery
• Measure, track and analyze key account metrics
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• 3 to 5 years work experience in event management & on-ground product launch
• Experience in managing a large portfolio of clients, vendors & agencies.
• Excellent knowledge of management methods & techniques
• Proficiency in English - written & verbal
• Skilled in networking & building relationships
• Ability to think strategically & lead, prioritize & meet critical deadlines
• Comfortable with being on the road, the job will require extensive traveling, about 70% of the time
• Be part of a founding team with a highly successful track record for building global fintech startups
• Backed by leading global tech investors & specialists
• Flexible working hours; we are well-equipped to allow our teams to work remotely, whenever they want
• Competitive salary with other employment perks
• Become a key member of a team that is building India’s first real-time, on-demand salary platform