Scan your resume against ATS criteria for this Ocean Customer Experience Specialist - Email role at MAERSK.
This is a Customer Experience operations role where the main responsibility is to support customers after they are. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes.The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and escalate complex issues when needed. It’s typically an entry to mid-level role, focused on execution, coordination, and ensuring a smooth customer experience.
At
, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of
, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Managing customer interactions across channels and ensuring timely resolution of queries
Handling customer cases efficiently and maintaining accurate updates
Supporting customer and maintaining strong customer relationships
Managing contracts, resolving disputes, and ensuring service quality
Performing day-to-day administrative and operational tasks as per defined processes
Following standard procedures and ensuring smooth execution of tasks
Escalating complex or non-routine issues to senior team members
Collaborating with internal teams to support overall customer experience.
Bachelor's degree in any discipline.
Excellent verbal and written communication skills in English.
Willingness to work in the
shift.
, preferably in an
, with a primary focus on
.
Strong email writing skills with the ability to draft clear, professional, and grammatically accurate responses.
Experience in handling customer queries and resolving issues through email while maintaining high quality and service standards.
Good attention to detail, problem-solving ability, and customer-centric approach.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing mailto:[email protected] [email protected].
, preferably in an
, with a primary focus on
.
We Offer:**
How to apply for Ocean Customer Experience Specialist - Email at MAERSK?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
6+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Ocean Customer Experience Specialist - Email
MAERSK · India
