NOC Manager

• Job Title: NOC Manager

• Location: Bangalore

• Department: IT-Dev

Experience

• 15+ Years Industry Experience | 8+ Years Relevant Experience

Client

– JIO

• Role Overview:

We are seeking an experienced

NOC Manager

to lead and manage Network Operations Centre

(NOC) activities, ensuring high availability, performance, and reliability of infrastructure and

services. The role will oversee monitoring of enterprise infrastructure, manage operational

teams, and ensure compliance with service level agreements (SLAs).

The ideal candidate will have strong experience in

data center operations, incident

management, infrastructure monitoring, and team leadership

, along with the ability to handle

enterprise customer environments and critical escalations

• Key Responsibilities:

NOC Operations Management

 Lead and manage

24x7 NOC operations

to ensure continuous monitoring of

infrastructure, networks, and systems.

 Oversee monitoring of

servers, network devices, storage systems, and applications

.

 Ensure quick identification, troubleshooting, and resolution of operational incidents.

Team Leadership

 Manage and mentor

NOC engineers and shift leads

, ensuring operational efficiency and

team development.

 Define shift structures, operational processes, and escalation procedures.

 Conduct regular training and performance reviews for NOC team members.

Incident & Escalation Management

 Act as the

primary escalation point

for critical incidents and outages.

 Ensure timely resolution of incidents and minimize service disruption.

 Lead

root cause analysis (RCA)

and ensure corrective and preventive actions are

implemented.

Data Centre & Infrastructure Oversight

 Monitor and manage

data centre infrastructure components

, including servers,

networking equipment, storage, and virtualization platforms.

 Coordinate with infrastructure, security, and engineering teams to maintain system

availability.

SLA & Service Delivery Management

 Ensure adherence to

Service Level Agreements (SLA) and operational KPIs

.

 Track performance metrics and drive improvements in service delivery. Handle escalations related to customer environments and ensure timely communication.

Enterprise Customer Support

 Support

enterprise customers and large-scale infrastructure environments

.

 Provide regular updates to internal stakeholders and customers during major incidents

or outages.

Automation & Process Improvement

 Identify opportunities for

automation in monitoring, alerting, and incident response

processes

.

 Drive continuous improvement initiatives to improve operational efficiency.

Reporting & Compliance

 Prepare

operational reports, incident reports, SLA reports, and performance

dashboards

.

 Ensure compliance with internal policies, operational standards, and security guidelines.

Requirements

Required Skills & Qualifications



15+ years of total IT experience

, with

8+ years in NOC or infrastructure operations

.

 Strong experience managing

NOC teams and 24x7 operations environments

.

 In-depth understanding of

data centre infrastructure, networking, and system

monitoring tools

.

 Experience with

incident management, problem management, and escalation

frameworks

.

 Proven experience handling

enterprise customers and critical infrastructure

environments

.

 Strong knowledge of

SLA management and service delivery processes

.

 Excellent leadership, communication, and decision-making skills. Strong understanding

of

network operations, monitoring tools, and infrastructure management

in large

enterprise or ISP environments.

 Experience with

network monitoring and observability tools

such as SolarWinds, Nagios,

Zabbix, PRTG, or similar platforms.

 Knowledge of

core networking technologies

including BGP, MPLS, VXLAN, EVPN, and SD-

WAN.

 Familiarity with

data center operations

, including servers, storage, virtualization, and

network infrastructure.

 Experience managing

cloud-based infrastructure

in environments such as AWS, Azure,

or Google Cloud.

 Understanding of

incident monitoring, alert management, and escalation processes

within a 24x7 NOC environment.

 Exposure to

ISP / telecom network operations and service delivery environments

.

Preferred Qualifications

 Bachelor’s degree in computer science, Information Technology, or Engineering.

 Certifications such as

ITIL, CCNA/CCNP

, or Data Centre certifications are an advantage. Experience working with cloud infrastructure, virtualization platforms, and enterprise

monitoring tools