Network Operations Centre (NOC) Engineer | SEIDOR Networks

SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB.

The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers.

He/she is responsible for the management of the Alerts board and resolving all relevant alerts created daily. The NOC engineer will also assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Role Requirements

• Must have at least 2-years industry-relevant experience

• Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed
  Essential Technical Knowledge and Experience

• A+ / N+

• MCSE (Microsoft Certified Systems Engineer)

• At least 2-years’ Microsoft 365 technical work experience

• Understanding of Public Cloud and at least 1-years’ technical experience

• At least 2-years working experience with any routing vendor equipment and/or software

• At least 2-years’ experience with Layer-2 networking and VLAN’s

• At least 2-years’ work experience with Sophos XG Firewalls

• Advanced Microsoft Windows Desktop Operating Systems

• Advanced Microsoft Office Suite skills

• Advanced Microsoft Windows Server Operating Systems

• Advanced Microsoft Active Directory and Group Policy knowledge experience

• Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience

• Advanced DHCP and DNS Functionality
  Advanced understanding of:

• Switching / VLAN’s

• Routing / NAT / Dynamic Routing

• Packet flow

• Email flow

• UTM and Firewall appliances

• Wireless networks
  Advantageous Certifications and Knowledge:

• ITIL Foundation

• N-Able

• ConnectWise Manage

• CCNA (Cisco Certified Network Administrator) is beneficial

• Basic scripting

• Mimecast

• cPanel

• SSL Certificates

• Apache / IIS knowledge
  Key Responsibilities:

• Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations

• Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems

• Identify, report, and resolve Firewall, VPN & Internet connectivity problems

• Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards

• Identify and report pre-emptive server hardware failures

• Identify and report on Windows and Hyper-V health

• Identify and report exceptions from daily backup checks

• Identify and report server disk space exceptions

• Identify and report Windows DHCP & DNS warnings

• Ability to work in a team & independently to provide customer service

• Ability to prioritize, escalate and request assistance when needed in a timely manner

• Must be open to learning new technologies and service delivery methodologies