- Check pending and undelivered consignments from the previous day.
- Prepare and circulate the daily pending report by 10:00 AM.
- Review SLA deviations and follow up with the concerned hubs.
- Check pending POD status and identify old/urgent PODs for follow-up.
- Review emails and attend to client queries and escalations.
- Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.
- Handle client calls, queries and escalations related to consignments.
- Verify received PODs and follow up for missing or incorrect PODs.
- Coordinate re-attempts, return consignments, cancellations and special delivery instructions.
- Prepare and update daily MIS reports.
- Coordinate return pickup requirements after receiving necessary client confirmation.
- Escalate major delays to the concerned teams for immediate action.
- Follow up on consignments committed for same-day delivery.
- Ensure client queries and escalations are closed or updated within the required timeline.
- Monitor team activities and follow up on pending tasks.
- Follow up with hubs for final delivery confirmations.
- Check POD updates received during the day and update the required records.
- Ensure critical pending issues are properly followed up or handed over for further action.
Key Area Responsibilities
- Control Tower Monitoring
- Client Coordination & Escalation Handling
- Operations Coordination
- POD Monitoring & Follow-up
- MIS Reporting
- SLA Tracking
- Team Supervision
- Delivery & Return Shipment Coordination
