Scan your resume against ATS criteria for this Mobility Specialist role at Johnson Controls.
The Mobility Specialist provides operational support for enterprise mobile services, including mobile device provisioning, carrier support, eSIM management, and user assistance. This role works with employees, mobile service providers, and internal teams to ensure reliable mobile connectivity and timely resolution of mobility-related requests.
The ideal candidate is customer-focused, organized, and experienced in supporting mobile devices, wireless services, and telecommunications processes.
We are currently hiring multiple Mobility Specialists to support employees across the following regions:
Each Mobility Specialist will serve as the primary mobility operations resource for their assigned region, providing support for mobile services, carrier relationships, eSIM administration, provisioning activities, mobile number management, and end-user mobility support. While aligned to a specific region, team members will collaborate globally to ensure a consistent mobility experience and service delivery model across the organization.
Process mobile service requests including new activations, upgrades, line changes, suspensions, and disconnects.
Coordinate mobile device replacements and service transfers.
Maintain accurate records of mobile numbers, devices, and service information.
Assist with mobile inventory tracking and asset management activities.
Provision and activate physical SIMs and eSIMs.
Support users with eSIM setup and activation.
Troubleshoot common SIM and eSIM issues.
Coordinate SIM replacements and device upgrade activities.
Provide day-to-day support for mobile phones, tablets, and wireless services.
Troubleshoot mobile connectivity, voice, text messaging, and data service issues.
Assist users with device setup and carrier-related issues.
Support requests involving lost, stolen, or damaged devices.
Provide white-glove support for VIP users when required.
Submit support requests and service orders with mobile carriers.
Track carrier tickets and follow up on outstanding issues.
Escalate service-impacting issues when necessary.
Assist with number porting and mobile service changes.
Assist users with PIN and PUK code requests.
Support carrier verification and account authentication processes.
Coordinate SIM swap requests using approved procedures.
Report suspected mobile fraud or unauthorized activity.
Maintain mobility documentation and knowledge articles.
Assist with reporting and inventory audits.
Identify recurring issues and recommend process improvements.
Participate in mobility-related projects and service enhancements.
Associate degree or equivalent work experience.
1-3 years of experience supporting mobile devices, telecommunications services, or end-user technology.
Experience working with mobile phones, tablets, and wireless carriers.
Basic understanding of eSIM technology and mobile service provisioning.
Strong customer service and communication skills.
Ability to manage multiple requests and priorities.
Strong attention to detail and organizational skills.
Experience supporting enterprise mobile phone programs.
Experience working with wireless carriers such as Verizon, AT&T, T-Mobile, Vodafone, Orange, or Telefónica.
Familiarity with telecom inventory management systems.
ITIL or customer support experience.
Experience supporting corporate mobile device deployments.
Customer Service
Mobile Device Support
eSIM Administration
SIM Management
Carrier Coordination
Problem Solving
Inventory Management
Attention to Detail
Communication Skills
Organization and Planning
Timely completion of mobility requests
User satisfaction with mobility services
Accuracy of device and service inventories
Resolution of carrier and connectivity issues
Successful device provisioning and activations
Compliance with service-level expectations
This role serves as the primary operational resource for employee mobility services, ensuring users receive timely support for mobile devices, carrier services, eSIM activation, and mobile connectivity needs. This version will typically attract Mobility Analysts, Telecom Analysts, Service Desk Leads, and junior Mobility Specialists rather than senior telecom administrators or mobility architects.
How to apply for Mobility Specialist at Johnson Controls?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
2 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in Finance & Accounting
Mobility Specialist
Johnson Controls · Pune
