CareerScanCareerScan
JobsCompanies
BlogContact
For Employers
Sign InRegister Free
CareerScanCareerScan

India's verified job platform connecting candidates directly with employers. 100% free applications with instant ATS resume scoring.

Chennai, Bengaluru & Hyderabad
Jobs by location
Jobs in ChennaiJobs in BengaluruJobs in HyderabadJobs in PuneJobs in Mumbai
Popular roles
AR Caller JobsHealthcare Medical CodingReact / Full Stack DeveloperData & Power BI AnalystCustomer Support Executive
Top companies
TCS CareersCognizant JobsInfosys OpeningsApollo HospitalsOmega Healthcare
Career services
Free ATS Resume CheckerAI Resume Builder (Free)AI Job MatcherSalary Guide & BenchmarksJob Alerts on WhatsApp
© 2026 CareerScan India. All rights reserved.256-bit SSL encrypted & verified
Back to all jobs
  1. Home
  2. Jobs
  3. Manager, Technical Services
purestorage
purestorage

Manager, Technical Services

Office - India (Bangalore - 1 Sobha)
Posted 6d ago
1 views
Actively Hiring

Check Your Resume Match Score

Scan your resume against ATS criteria for this Manager, Technical Services role at purestorage.

Apply for this position

Apply on Company Website
Notice a broken link or wrong info?

Job Description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As the Manager of Technical Services, you will build, mentor, and scale our 24x7 front-line engineering team in Bangalore to deliver rapid, high-impact resolution for global enterprise customers. In this high-visibility role, you will partner closely with Engineering, Product Management, and Global Support teams to modernize support workflows and eliminate operational bottlenecks. Your mission is to cultivate a culture of technical excellence and continuous innovation, ensuring our customers experience seamless reliability across their storage environments.

WHAT YOU'LL DO

  • Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling.
  • Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs.
  • Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions.
  • Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations.

WHAT YOU BRING

  • Engineering People Leadership: Proven ability to recruit, grow, and inspire technical support or service delivery teams within high-growth, fast-paced technology organizations.
  • Incident Management & Technical Aptitude: Expertise in triaging complex hardware and enterprise software issues, paired with functional knowledge of enterprise operating systems (such as Linux, VMware, or Windows) and IT service management principles.
  • Operational Excellence & Agility: Strong track record of implementing process improvements, managing flexible 24x7 shift operations, and participating in leadership on-call rotations to maintain continuous service availability.
  • Cross-Functional Collaboration & Communication: Exceptional stakeholder management skills with the ability to navigate complex escalations and align business units around customer success.
  • Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

  • WHAT YOU CAN EXPECT FROM US: -
  • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
  • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
  • Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

  • ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
  • OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Key Requirements & Skills

  • Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling.
  • Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs.
  • Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions.
  • Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations.

WHAT YOU BRING

  • Engineering People Leadership: Proven ability to recruit, grow, and inspire technical support or service delivery teams within high-growth, fast-paced technology organizations.
  • Incident Management & Technical Aptitude: Expertise in triaging complex hardware and enterprise software issues, paired with functional knowledge of enterprise operating systems (such as Linux, VMware, or Windows) and IT service management principles.
  • Operational Excellence & Agility: Strong track record of implementing process improvements, managing flexible 24x7 shift operations, and participating in leadership on-call rotations to maintain continuous service availability.
  • Cross-Functional Collaboration & Communication: Exceptional stakeholder management skills with the ability to navigate complex escalations and align business units around customer success.
  • Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

  • WHAT YOU CAN EXPECT FROM US:
  • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
  • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
  • Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

  • ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

  • OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Frequently Asked Questions

How to apply for Manager, Technical Services at purestorage?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

This position is open to freshers and experienced candidates.

Is this position still open?

Yes, currently active and accepting applications.

ApplicationActively Hiring
Apply on Company Website
Broken link or expired?
purestorage

purestorage

Everpure Careers and Internships | Everpure | Everpure Skip to Content Our Platform Products Solutions Support Partners Resources Built for AI Contact Us Start Here Sales 1-800-976-6494 Contact Us Main Menu Our Platform Products Solutions Support Partners Resources Built for AI Contact Us Bring your best. Bring your bold. Pure and simple. Everpure Careers Bring your best. Bring your bold. Pure and simple. At Everpure, we tackle the world’s most daunting data challenges head on. The people here know they have the opportunity to change the world. And that’s why we thrive. Search Jobs Careers Cul

Visit Company Website

More jobs at purestorage

Application Engineer (AI Automation)

Office - Bangalore

Associate System Engineer, SE Excellence Center - ANZ

Office - India (Bangalore - 1 Sobha)

Backend Engineer, Secrets Management (C++/Java)

Office - Prague

Share this Opening

Job Alerts for Customer Support

Receive email alerts whenever new Customer Support roles in Office - India (Bangalore - 1 Sobha) are posted.

Set Free Alert →

Similar Openings

Explore related active roles in Customer Support

View all
UrgentActively Hiring
Capco
Support Analyst (7-9 yrs) Bengaluru
Capco Verified
0-2 Yrs
Salary not disclosed
India - Bengaluru
Customer SupportFull-time
Posted 3d ago
Apply Now
UrgentActively Hiring
Capco
Murex Production Support
Capco Verified
2 years
Salary not disclosed
India - Bengaluru
Customer SupportFull-time
Posted 3d ago
Apply Now
UrgentActively Hiring
Databricks
Staff Designated Support Engineer
Databricks Verified
9–12 years
Salary not disclosed
Bengaluru, India
Customer SupportFull-time
Posted 4d ago
Apply Now

Manager, Technical Services

purestorage · Office - India (Bangalore - 1 Sobha)

Apply on Company Website