Scan your resume against ATS criteria for this Manager - Sales Support role at DHL.
Accounts Manager
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, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among
, combining it with DHL Group’s Top Employer certification. Being an
is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,
. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
The Manager – Sales Support is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.
The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization, effective dispute resolution, and strong process discipline at the branch level.
To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.
Provide operational guidance to branch sales teams
Ensure process adherence and performance discipline
Support manpower planning inputs where required
Qualifications & Experience:
Education:
Graduate in Commerce / Business Administration
MBA preferred
Experience:
2 – 4 years
Experience in billing, invoicing, collections, or sales support roles
Exposure to logistics / courier / B2B services preferred
Skills & Capabilities: Technical Skills:
Understanding of billing and invoicing processes
Knowledge of receivables and collections management
Proficiency in MS Excel and reporting tools
Familiarity with ERP / billing systems
Competencies:
Attention to detail
Strong coordination and stakeholder management
Customer orientation
Problem-solving approach
Ability to work under timelines
Key Performance Indicators:
Billing Timeliness
% invoices generated and dispatched within timelines
Billing Accuracy
Number of billing errors / rework cases
Collections Efficiency
% collections achieved within due dates
Receivables Control
Reduction in overdue receivables / ageing
Dispute Resolution
Turnaround time for closure of billing issues
Reporting & Compliance
Accuracy and timeliness of MIS
Stakeholder Coordination
Feedback from Sales / Finance teams
Process Improvement & Discipline
Reduction in recurring errors; adherence to SOPs
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
·
—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
·
and performance-linked rewards that truly recognize your impact.
· Structured learning,
, and on-the-job coaching to help you grow faster than ever.
·
—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
· A culture that celebrates
—where your voice is heard and your contributions matter.
·
across the DHL Group, opening doors to opportunities in 220+ countries and territories.
· The pride of working with
, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work.
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].
vision, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
How to apply for Manager - Sales Support at DHL?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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