Manager, Marketing Operations

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Marketing Operations Manager will play a critical role in supporting regional marketing planning and execution, sales enablement, and marketing project management. Based in Hyderabad, India, this role functionally reports to the Sr. Director of Marketing Operations based in the Rockville, MD. This role works side-by-side with the Sr. Director to drive excellence and consistency in regional marketing planning and execution, sales enablement, and marketing project management. Critical to regional marketing execution will be the creation of process documentation and RACI charts, facilitation of the sharing of best practices, and becoming a subject matter expert of Blackthorn and other tools to support the regional teams. In addition, the individual will have the responsibility for managing and supporting the sales enablement and project management teams based in Hyderabad, India.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Marketing Operations Manager has the following responsibilities:

• Manage the Sales Enablement team based in Hyderabad and ensure on-demand, live training, sales resources like Playbooks, e-learning courses, SharePoint Hubs, Tableau dashboards and more are delivered on time throughout the year.

• Manage the Project Management team based in Hyderabad to deliver quality projects, on time and on budget.

• Set priorities, allocate resources, and ensure quality and on-time delivery.

• Coach, develop, and performance-manage team members.

• Create and maintain process documentation including templates, job aids, and checklists to support regional marketing leads.

• Standardize execution processes for promotions, events, and campaigns.

• Develop and maintain RACI charts.

• Facilitate sharing of best practices among regional marketing points of contact.

• Serve as the subject matter expert for Blackthorn for event execution.

• Support coordination with the regions on the management, capture, and follow up of MQL’s.

• Support coordination with the regions on execution of global and regional marketing campaigns.

• Work with Data Analytics teams to ensure data is properly stored and managed to ensure effective use across the organization.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree in business, Marketing, Life Sciences, or a related field.

• 5 or more years of experience in marketing or sales in life science or pharmaceuticals.

• 2 or more years of experience managing people.

• 2 or more years of managing projects across international geographies.

• Exceptional oral and written communication skills

• Ability to gather, analyze, and interpret data to present ideas, conclusions, and factual data in clear and concise written and oral formats.

• High proficiency using Microsoft Office

• Ability to prioritize and execute tasks independently

• Strong organizational skills and meticulous attention to detail

• Excellent interpersonal, communications, and planning skills required.

• Self-motivated, bias towards actions and be results oriented

• Strong process and project management skills; able to manage initiatives involving cross functional teams within a matrixed structure according to timelines and business goals.

• Strong presentation and communication skills with the ability to inspire trust, confidence, and communicate effectively with internal audiences.

• Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment.

Additional Desired Preferences

Desired preferences include highlighting any additional preferred levels of expertise for the role—reminder: items listed here are not requirements and do not disqualify a candidate from consideration.

• Deep knowledge of the pharmaceutical industry.

• Scientific background / understanding of analytical science coupled with successful sales track record

• Experience in supporting a scientific/pharmaceutical or multi-lateral organization with multiple stakeholders.

Supervisory Responsibilities

• Yes. 3 Direct reports. 2 Program Specialist and 1 Training & Special Projects Manager

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected

• Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.