Manager - Learning & Development

# Manager – Learning & Development (O Ư line channel) ## Company Overview **Brand Profile:** Premium New-Age Direct-to-Consumer (D2C) Apparel specializing in Formal Wear & Casuals. ## Job Summary As the **Head of Learning & Development**, you will spearhead the L&D vision for our rapid retail expansion within a tech-enabled, hyper-scalable learning ecosystem. Your role as the strategic architect will focus on transforming our current training programs into a structured and scalable learning methodology. By leveraging learning technology, you will upskill our frontline and corporate workforce from 15 to 150+ stores, directly enhancing in-store performance and customer experience. ## Responsibilities - **Strategy & Scaling Learning Methodology** - Architect and implement a highly scalable, blended learning framework (classroom, e-learning, on-the-job) tailored for rapid retail expansion. - Develop specialized role-based training modules for Store Managers, Retail Associates (Stylists), and Supply Chain teams to ensure consistent brand customer experience. - Establish a continuous feedback loop with Regional Managers and HR to swiftly adapt training materials to market and seasonal trends. - **Learning Technology Implementation** - Spearhead the evaluation, implementation, and management of modern Learning Management Systems (LMS) and Learning Experience Platforms (LXP). - Introduce AI-driven micro-learning, mobile-first learning apps, and digital playbooks for frontline staff. - Integrate learning metrics with HR and performance platforms to track career progression and skill development. - **Assessment & Performance Enhancement** - Design robust competency mapping and assessment frameworks (e.g., product knowledge, customer service, cross-selling) to measure retail staff proficiency. - Track Return on Investment (ROI) of training programs against key retail metrics (e.g., Average Order Value, Customer Satisfaction, Conversion Rates). - Identify skill gaps across the store journey and implement targeted performance enhancement interventions. - **Leadership & Culture Building** - Instill a high-performance, continuous-learning culture across the brand. - Design leadership and development pipelines for Assistant Store Managers anticipated to be promoted to Store Managers. ## Qualifications - **Experience:** 8-10 years in Learning & Development, with at least 3-4 years in the apparel, fashion retail, or fast-paced D2C/consumer industry. - **Scaling:** Proven track record of scaling L&D initiatives from early-stage expansion to a large, geographically dispersed workforce; experience in retail store expansion is preferred. - **Tech-Savviness:** Hands-on experience in implementing modern LMS platforms, digital assessment tools, and creating mobile-first learning content. - **Analytical Skills:** Strong background in data-backed training evaluation, performance metrics, and learning ROI. - **Education:** Bachelor’s degree in Business, Human Resources, Organizational Psychology, or a related field; an MBA is a plus. ## Preferred Skills - Familiarity with various learning methodologies and instructional design principles. - Previous experience in developing gamified training programs. ## Experience - 8 to 12 years of relevant experience required. ## Environment - Corporate office located in Bengaluru, India, with regional travel involved. ## Salary - Not specified. ## Growth Opportunities - Opportunity to build the L&D function, team, and technology stack from the ground up. ## Benefits - A front-row seat to of the fastest-growing D2C apparel brands in the country, along with an entrepreneurial, fast-paced environment where innovation and technology integration are celebrated.