Manager- IT Support

_

• About
  the job: Manager - IT Support 

• Career
  Level: Senior.

• Location: / Gurugram 

• Who
  We Are:

This
is Nexgentek— where every challenge is an opportunity,
and every solution is a masterpiece in the making. As a
full-lifecycle IT company, we transcend mere delivery; we
engineer success.

From
inception to implementation, our seasoned expertise shepherds
every phase of the journey. Be it planning, analysis, design,
development, testing, or the seamless transition to production,
we stand as steadfast partners in our clients’ progress.

At
Nexgentek, quality isn't a mere aspiration—it's our
ethos. Rooted in Tech Advisory, our methodology is
guided by insights that spark transformative outcomes.
We recognize the paramount importance of talent
retention. Through a steadfast commitment to work-life balance,
competitive remuneration packages, and an optimized operational
model, we ensure our team remains as exceptional as our
services.

Step
into Nexgentek, where innovation meets precision, and
together, let's sculpt the future of technology with finesse
and distinction.

Requirements

NexGenTek is seeking a skilled IT Support Engineer to
manage and support enterprise IT infrastructure, ensure system reliability, and
deliver responsive technical support to internal teams. The role requires hands
on ownership of network security, cloud resource management, endpoint
administration, and IT asset management across a growing global organization.

This position plays a critical role in maintaining
secure, stable, and scalable IT operations while supporting users across
multiple platforms and environments.

 

Key

Responsibilities

Network Security and Access Management

• Manage and support VPN access for remote users
• Troubleshoot connectivity issues and
  ensure secure VPN operations
• Configure and manage firewalls to
  enhance network security and optimize performance
• Administer user accounts and enforce
  password and access policies
• Assist users with password resets and
  account access issues

Endpoint and Software Management

• Manage software updates and patch releases across
  systems
• Support endpoint management solutions
  with exposure to Zoho Endpoint Management preferred
• Ensure compliance with security
  policies across all endpoints
• Monitor system health and proactively
  resolve issues

Cloud and Platform Administration

• Manage user accounts and resources across cloud
  platforms including Azure and AWS
• Support access controls resource
  allocation and basic cloud governance
• Assist in maintaining secure and
  optimized cloud environments

Hardware and Operating System Support

• Provide hardware and software support for Windows Mac
  and Linux systems
• Troubleshoot system performance issues
  and software conflicts
• Support and offboarding
  related IT activities

IT Equipment and Asset Management

• Handle procurement inventory tracking and maintenance
  of IT equipment
• Maintain accurate records of IT assets
  and lifecycle status
• Coordinate equipment allocation
  replacement and recovery

Documentation and Communication

• Create and maintain IT documentation user guides and
  SOPs
• Ensure documentation reflects current
  systems and processes
• Communicate clearly and professionally
  with users and stakeholders

Platform Specific Administration

• Manage and support RingCentral environments
• Administer Office 365 user access
  mailboxes and configurations
• Support collaboration and
  communication platforms

 

Required

Skills and Qualifications

Educational Qualification

• Bachelor’s degree in Technology B Tech or equivalent

Professional Experience

• 4 to 6 years of experience in IT support or network
  administration roles
• Experience supporting enterprise IT
  environments preferred

Technical Skills

• Strong knowledge of VPN configurations firewall
  management and network security
• Familiarity with Zoho Endpoint
  Management
• Working knowledge of Azure and AWS
  cloud platforms
• Hands on experience supporting Windows
  Mac and Linux systems
• Experience handling IT procurement and
  asset management
• Exposure to RingCentral and Office 365
  administration is a strong plus

Benefits

• What’s
  in it for you:

At
Nexgentek we prioritize your well-being and professional
growth. Here's what you can expect:

• Achieve
  a healthy work-life balance.

• Competitive
  compensation and abundant growth opportunities.

• Enjoy
  a standard 5-day workweek with 2 fixed weekly
  offs.

• Experience
  an employee-centric environment with supportive
  policies.

• Benefit
  from family-friendly and flexible work
  arrangements.

• Access
  our Performance Advancement and Career Enhancement (PACE)
  initiative and discover opportunities for both personal and
  professional growth. From tailored career development plans to
  expert counseling services, PACE empowers you to chart your
  course to success with confidence and clarity.
  
  Elevate
  your career trajectory with our Learning & Development
  (L&D) program. Join our team and embark on a
  transformative journey of upskilling and self-discovery. With
  continuous learning as your compass, you'll not
  enhance your expertise but also open doors to new
  opportunities, paving the way for career growth and
  fulfillment.

• Please
  note: _ At Nexgentek, we value the importance of collaboration,
  learning, and fostering connections with clients, peers,
  leaders, and communities. While some in-person engagement
  may be required for certain roles, we are committed to providing
  flexibility to accommodate your individual work-life balance
  needs. _

_  _

_As
an equal opportunities employer, Nexgentek welcomes and
encourages applications from all members of society. We are
dedicated to creating an inclusive environment where diversity
is celebrated, and individuals are valued for their unique
perspectives and contributions. We do not discriminate on the
basis of race, religion or belief, ethnicity, disability, age,
citizenship, marital or civil partnership status, sexual
orientation, or gender identity. _