Scan your resume against ATS criteria for this Manager, Human Resources role at AXS.
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
AXS is seeking a highly collaborative Manager, Human Resources to support our Contact Center and corporate offices. Based in Frisco, TX, you will serve as a strategic partner to the Vice President of the Contact Center and leaders across corporate business units in our Frisco and Scottsdale offices. This role has a strong focus on employee relations, Contact Center recruiting and, compensation, payroll and HRIS data, workforce analytics, benefits, compliance, and employee engagement.
Provide day-to-day human resources support to employees and managers, including employee relations, leadership support, employee experience, inclusive culture, and policy administration.
Serve as the primary HR partner to the Vice President of the Contact Center and leaders across corporate business units in the Frisco and Scottsdale offices.
Lead interviewing and hiring for Contact Center employees, including partnering with Talent Acquisition and external staffing agencies as appropriate.
Coordinate for all new hires in Frisco and Scottsdale in collaboration with the U.S. HR team.
Partner with managers and the HR and Compensation teams to maintain job descriptions, review market compensation and internal equity, and establish salary ranges by title and location.
Conduct and document employee relations investigations, recommend appropriate resolutions, and maintain confidentiality.
Maintain relevant communication channels and trackers, and coordinate new-hire and termination updates with Talent Acquisition and other partners.
Maintain accurate employee information in HRIS, payroll, and related systems; research errors, resolve integration issues, complete data uploads, and support two payroll cycles.
Conduct exit interviews, monitor the employee experience, analyze engagement and workforce data, and help leaders execute action plans that improve engagement and retention.
Partner with the HR and Benefits teams on program implementation, leave administration, open enrollment, and resolution of employee questions.
Ensure compliance with applicable federal, Texas, Arizona, and local employment laws, regulations, and company policies.
Coordinate with Human Resources, Finance, IT, Payroll, and Operations on change management, communications, training, and implementation plans for HR and payroll processes and systems.
Pull and analyze workforce metrics to identify trends, inform recommendations, and keep leadership apprised of areas that may require action.
Travel periodically between the Frisco and Scottsdale offices as business needs require.
5+ years of progressive human resources generalist experience, including employee relations, compensation, benefits, culture, performance management, and.
Previous experience supporting a Contact Center environment is required.
Experience with HRIS and payroll systems, employee data, reporting, and data integrity.
Knowledge of applicable federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.
Experience advising and influencing leaders at all levels of an organization.
Strong business acumen and analytical skills, including the ability to translate workforce data into practical recommendations.
Excellent employee relations, investigation, conflict-resolution, documentation, written communication, and verbal communication skills.
Ability to handle sensitive and confidential information with sound judgment and professionalism.
Ability to work independently with minimal supervision and collaboratively across teams.
Strong project-management, organizational, multitasking, and time-management skills, with a proven ability to meet deadlines.
Ability to work with urgency, adapt to change, and maintain composure under pressure.
Bachelor's degree in Human Resources, Business Administration, or a related field preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.
Experience in a technology, entertainment, ticketing, or similarly fast-paced organization is a plus.
At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box " in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
** *Employer does not offer work visa sponsorship for this position.
What’s in it for You?
Extraordinary People
Meaningful Mission
Development and Learning
Community & Belonging
More about AXS
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
#LI-Onsite **
Full-time:
*Employer does not offer work visa sponsorship for this position.
What’s in it for You?
Extraordinary People
Meaningful Mission
Development and Learning
Community & Belonging
More about AXS
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
#LI-Onsite **
How to apply for Manager, Human Resources at AXS?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
5+ yrs of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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