Maintenance Collections & CRM
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Job Description
About Shubhashray Housing
Shubhashray Housing is a mission driven company focused on addressing the affordable housing needs of low-income families. It is a professionally run, debt free company with over 175 employees and projects across 9 locations in NCR, Gujarat and Rajasthan. Please watch https://youtu.be/Rd8cLpBq5NU?si=20docIOdNzXgFF4Land https://shubhashray.com/about-us/to know more about its impact.
Our Culture
We maintain the highest standards of integrity with all stakeholders and partners: our customers, employees, contractors and our site workmen. We take pride in enhancing our customers’ lives even after we have handed over the homes. We have zero tolerance for politicking. We like low-ego and conscientious people whose life mission is to constantly learn. We practice a culture that rewards initiative, a low-cost mindset and deliverability, with little regard for hierarchy or centralisation.
If you have the right mix of intelligence, passion and high integrity needed to help us accomplish our goals, we strongly encourage you to apply.
Why Join Us
a. Great Place to Work: Shubhashray Housing India was certified as a "Great Place to Work," offering a dynamic and supportive work environment.
b. Growth Opportunities: We offer a steep learning curve in a fast-growing company that encourages independent decision-making.
c. Mission-Driven: Be part of a mission driven, high energy team to provide efficient housing solutions while enhancing customers' lives.
Job description
Job Description - Maintenance Collections & CRM
Location
Head Office, Gurgaon
CTC
upto 15,00,000 per annum
Reports To
Senior Management / Leadership
Role Summary
This role owns the maintenance P&L across all Shubhashray sites from resident collections and rate revisions to service delivery through site maintenance teams. It is the single point of accountability for ensuring residents pay on time, stay satisfied, and continue paying when rates are revised. The person will act as the calm, senior face of maintenance operations with residents while coordinating closely with Legal, CRM, site teams, vendors, and senior management.
Key Responsibilities
Collections
Own maintenance collections across all sites; drive on-time payment culture; run structured follow-up and escalation with defaulters in coordination with legal.
Resident Relationship
Build direct, trust-based relationships with residents/RWAs; be the calm, senior point of contact for escalations and heated interactions.
Rate Revisions
Communicate and manage resident expectations around maintenance rate increases, protecting collection rates through the transition.
P&L Ownership
Own site-wise maintenance P&L cost control, vendor spend, and billing accuracy across all sites; track fund flow from collection to bank deposit and reconciliation, ensuring timel
Key Requirements & Skills
Frequently Asked Questions
How to apply for Maintenance Collections & CRM at Shubhashray Housing?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
The salary for this role is 4.0 LPA per annum.
What experience is required?
6–8 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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