MAC Support Consultant

Qualifications and Experience:
· Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
· Minimum 3-4 years of experience in 1st & 2nd level Corporate IT support, gained in a multi-site IT operations environment
· Proven experience of configuring workstations/laptops and associated software
· Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
· Experience working on small projects and delivering against timelines.
· Excellent organizational, communication, and technical skills with a strong customer service orientation.
· Must be a self-starter with a positive attitude.
· Excellent written and verbal communications capable of delivering at a senior level.
· Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
· Proven time management and delegation skills.
· Ability to establish strong relationships with individuals at the supervisor/team manager level.
· Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful.
· Ability to communicate effectively with both technical and non-technical teams
· Ability to work independently while collaborating with remote teams in a fast paced environment
· Experience with conference room technology including, video conferencing, audio conferencing, and mic/speaker setups

Preferred Skills or Experience:
· Experience with Remedy and Service Now ITSM Tools
· ITIL Foundation Certificate
· Experience working with Active Directory, domain services and back office/infrastructure application installation and support
· Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
· Knowledge in storage and backup technologies.
· Experience with Windows 7 and 10 Operating systems and associated applications
· Experience with Lenovo parts ordering and hardware repairs

Hi,

We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.

Closing Block

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