Local Key Account Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — https://www.tollgroup.com www.tollgroup.com

There are 2 openings for Mumbai and Gurgaon Locations.

PRIMARY DUTIES & RESPONSIBILITIES

Account Development and Growth

• Act as the single point of contact for assigned key accounts within a country/cluster.
• Build and maintain strong relationships at all levels of the customer’s organization.
• Conduct regular business reviews (monthly, quarterly, annual) with customers to review KPIs, performance trends, and improvement actions.
• Proactively identify and resolve service issues and escalations, ensuring high levels of customer satisfaction.
• Ensure all contractual obligations and SLAs are met or exceeded

Key Account Excellence

• Pro-actively manage and develop for allocated portfolio of customers.
• Serve as the primary point of contact for communication with the assigned clients.
• Conduct regular business reviews with clients (Monthly, quarterly, annual) to ensure agreed KPIs are met.
• Lead and engage stakeholders in face-to-face customer meetings such as new product instruction, KPI meetings, etc.
• Proactively manage client escalations, resolve service issues, and maintain high levels of client satisfaction.
• Cooperate with the overall account owner (Global or Regional Leads) as required.

Strategic Growth

• Develop/implement account strategies to grow share of wallet and profitability.
• Identify and pursue new opportunities within the customer’s business, including cross-selling, new tradelanes or solutions
• Collaborate with global and regional sales teams to align customer strategies with overall commercial goals.
• Participate in rate negotiations, contract renewals, and local deal governance ensuring compliance with company standards.

Operational Performance & Governance

• Support of new business and ensure proper implementation

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.