Licensed Member Care Representative

Member Care MAI Benefit Activation Specialist
How the Position Works
This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience

• Key Responsibilities include: Conduct structured, client-centric conversations with members who are new to their Humana plan.
  Guide members step-by-step through required modules to activate their benefits accurately and completely.
  Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
  Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
  Accurately document member interactions and completed modules.
  Perform other duties as assigned
• What you need to be successful: Customer Service Orientation: Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role
• Communication Skills: Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently
• Attention to Detail: Ability to accurately complete all required modules and documentation with a high degree of accuracy
• Adaptability: Comfortable following a structured process while still tailoring the conversation to each member's needs
• Technical Proficiency: Proficient in Microsoft Office and other job-related tools and technology
• Performance Metrics: Performance at or above program average goals
• Additional Requirements: Must be licensed; however, this role does not involve performing licensed work.
  Performance at or above program average for the previous 90 days.
  Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
  During AEP, full availability to work during business hours of operation, including weekends as needed.
  Demonstrates and lives the BE REAL values and attributes.

Why Consider This Opportunity

• Growth: Build valuable skills in structured member conversations and benefit activation processes
• Impact: Play a direct role in helping new Humana members get their benefits set up correctly from day.
  Team-Oriented Environment: Contribute to a supportive and collaborative team that values professional development and continuous learning.

· No Cold Calling· $18.00 Per Hour Plus No Limits on Monthly Sales Bonuses!!· Paid Training· Paid Time Off and Holidays· Professional & Fun Culture· Full Benefits
Job Description
The Sales Agent typically holds Life and/or Health insurance license and works directly with consumers to help them obtain new policies. This position is work from home

• Responsibilities: Based on business need, we may assign you to a sales agent role for a portion of the year outside of AEP.