Learning Experience Designer

The Learning Experience Designer (LXD) is a key contributor to the Learning Experience Innovation (LEI) team, responsible for designing and building innovative, learner-centered learning experiences that drive meaningful behavioral change. This role focuses on producing high-quality facilitated, digital, blended, and immersive learning solutions using modern design methodologies (including the Successive Approximation Model), AI-assisted workflows, and evidence-driven design practices. 

A successful LXD in this role believes that learning should improve real-world performance, not just expose people to information. They design with capability over coverage in mind: the goal is a meaningful shift in what someone can do, not how much they have been shown. They understand that performance happens under imperfect conditions, and they design practice activities that reflect real-world complexity rather than simplified knowledge checks. 

The team designs leadership development across all organizational levels, from emerging frontline leaders to C-suite executives. The LXD partners with senior designers, product management stakeholders, and subject matter experts to research, design, prototype, and iterate on learning experiences. They contribute to the team's standards and best practices while growing their expertise across delivery modalities including live simulation, e-learning, virtual learning, AI-powered tools, and multimedia content. This role works within a fast-paced, iterative design culture where working prototypes and early stakeholder feedback replace lengthy development cycles. 

The LXD is expected to leverage AI tools to accelerate content production, improve personalization, and support quality assurance. They contribute to cross-functional product delivery alongside engineering, design, and project management teams. This role reports to the Director of Content Innovation and Leadership Development and is full-time with potential for growth based on performance and motivation. 

RESPONSIBILITIES

 

Design and build learner-centered blended learning experiences (instructor led training, e-learning, interactive scenarios, simulations, multimedia assets) that prioritize practice and behavioral application over content delivery. 

Immerse themselves in end user needs, the problem being solved, and the context in which learning will be applied. Build and maintain a strong understanding of the behavior or competency being developed throughout the design process. 

Apply the Successive Approximation Model (SAM1 for small projects, SAM2 for complex projects) as the primary design methodology, working in iterative loops of evaluate, design, develop with frequent stakeholder feedback. 

Use Action Mapping to ground learning design in measurable business goals and observable performance gaps, ensuring every instructional element traces back to a real-world behavior. 

Contribute to simulation and scenario-based learning experiences for leadership development, including branching narratives, scored decision points, and facilitator-supported formats. 

Leverage AI tools (prompt engineering, AI-assisted content drafting, AI-powered QA review, and emerging agentic workflows) to accelerate production, improve quality, and support personalization at scale. 

Produce mobile-first, accessible, responsive learning content and validate across devices and assistive technologies. 

Implement and validate xAPI and SCORM packaging for learning content, supporting data collection that measures behavioral application and job-level outcomes, not just completion. 

Collaborate with subject matter experts, product managers, engineers, and senior designers through structured review cycles (Design Proof, Alpha, Beta, Gold) to deliver quality at each milestone. 

Create and maintain learning plans as pre-build artifacts that document the performance gap, desired behavioral shift, terminal objectives, measurement plan, and objective-to-treatment linkage. 

Participate in design sprints, pilots, user testing, and review sessions, contributing observations and design recommendations. 

Apply accessibility best practices (WCAG 2.1 AA) and inclusive design principles to ensure learning experiences serve diverse audiences. 

Stay current with emerging technologies, EdTech trends, and learning science research, and recommend practical applications to the team. 

Support the documentation of design standards, templates, and reusable patterns that raise the team's baseline quality. 

Manage assigned projects per agreed-upon requirements, timelines, and specifications with guidance from senior team members.