Learning & Development Manager

Primary Responsibilities

• To plan, control, coordinate and participate in the training of the employees of the organization.
• Ensure that training develops skills, enhances productivity and quality of work.
• Establish orientation, training, developing and evaluating systems for the employees.
• To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
• Assess training requirements for the employees and create suitable programs to meet the requirements.
• To ensure implementation of an active and efficient Training system for all the departments.
• Plan and administer training seminars for the employees in accordance with the policies & procedures.
• Ensure to assess the effectiveness of training after every training program conducted.
• Ensure to create a positive learning environment
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
• Keep abreast of the latest information on innovations in trends in Hospitality.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to training related queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• Develop training and development model and determine the training and development needs that link directly to organizational business goals and objectives.
• Develop, direct, and evaluate the training programs, as per the requirements.
• Evaluate training/instructional materials, teaching aids, and devices in order to fulfill the requirements.
• Conduct training needs assessments and recommend training programs.
• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• To ensure the smooth and efficient management of the Training Function, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• To ensure that all training records, and training passports are maintained and updated as and when required.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely training evaluations of the team.
• Develop and train the employees on new programs and company initiatives.
• To liaise with Schools / Colleges / Universities concerned and arrange the recruitment / selection of the Management and Industrial Trainees.

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 4-6 years of Learning and Development experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times