Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Identity Solution team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
As part of an exciting, fast paced environment developing payment authentication and security solutions at Mastercard , this position will provide projects and initiatives delivery management within the development lifecycle for Mastercard ecommerce payment authentication platform.

Role

• Using SAFE Agile process, facilitate agile ceremonies / meetings to ensure SCRUM teams remain on track for their committed deliverable for sprints / PI / quarter.
• Facilitate status presentations and reporting to program leadership.
• Coordinates with other teams and participates in the scrum of scrum / Release meetings with Program/Release Train Engineer (RTE).
• This coordinator will work with a cross functional team of technical and business owners to deliver world class solutions to business problems.
• This role is responsible for communication and coordination support to facilitate a self-organizing and self-managing teams who can deliver via effective Agile Practices. Help to complete any tasks required to remove impediments for the team and provide coaching and leadership support that make development deliverable possible.
• Agile experience is mandatory. SAFE agile exposure is further preferred.
• Helps highlight and manage risk and dependencies at the initiative / service / portfolio / program level.
• Helps the team achieve in areas including quality, predictability, flow, and velocity.
• Builds a high-performing team by helping the team manage intrapersonal conflicts, challenges, and opportunities for growth. Escalates people problems to management where necessary, but after internal processes have failed to achieve the objective.
• Guides the team on the utilization of Agile/Scrum practices.
• Proactively monitoring project health and quality, provides input to RTE and Management.
• Ensure timely and accurate communication with program leadership throughout the life cycle of the project.
• Act as liaison between various stake holders and ensure dependencies to other shared technical teams in Mastercard are prioritized and delivered on time.
• Coordinate and assist in the implementation and monitoring of existing and/or revised management directions and policies. Effectively and constructively deals with challenges.

All About You

• 7-10 years of experience in Project Management / Scrum Master.
• Advance Understanding of Agile methodology and situations in which each can be successfully utilized
• High-energy, detail-oriented, and proactive with the ability to function under pressure in an independent environment.
• Strong communication, both verbal and written, with strong relationship, collaborative, and organization.
• Experience in project management is required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.