Lead - Shantigram Cluster

• Drive initiatives to improve the employee experience, ensuring that administrative services and facilities support employee needs. Regularly gather feedback to create an employee-friendly and supportive environment.

  • Ensure all admin services comply with internal standards & compliance, legal regulations, and organizational policies. Oversee audits and ensure continuous compliance to support an efficient workplace.

  • Adhere to the Admin governance framework and ensure all service processes follow the SOP. 

  • Analyse audit findings with regards to service operations and collaborate with the concerned stakeholders to develop effective action plans for mitigating risks / gap identification

  • Ensure a robust service partner bill settlement process which includes bill processing and pay-out as per agreed SLAs

  • Conduct operational reviews from time to time and ensure smooth service delivery and adherence to defined SLAs for all services   

  • Ensure data management & related analysis; Reporting and spend analysis to monitor and drive department trends.

  • Identify areas for process improvement across admin functions. Implement new strategies, tools, and technologies to streamline operations and improve service delivery.

  • Identify areas within admin function which could be automated/ integrated with technology and collaborate with the relevant stakeholders to plan and deploy these initiatives.

  • Ensure smooth functioning of the tools for services delivery

  • Lead a team of admin professionals, ensuring they are aligned with organizational goals & processes. Provide guidance, performance management, and development opportunities to build a strong, efficient team.

  • Ensure Coordination with service partners for timely availability of contractual manpower and manage by means of ensure staff is working in line with agreed SLAs followed by monthly reviews.

  • Drive a performance driven culture – Set goals, review performance, and provide feedback to ensure a motivated and committed team

  • Foster an environment of learning and excellence within the team.

• Educational Qualification:

• Bachelor’s degree Hotel & Hospitality Management/ Diploma in Electrical or Mechanical Engineering is mandatory

• Higher degree in relevant field is preferable

• Experiences:

• 15+ years of work experience with minimum 3 – 5 years for managing a large facility. 

• Rich experience of formulating strategies and conceptualizing service management frameworks

• Experience of working on technology and digitalization projects. 

• Strong understanding of financial and cost optimization principles 

• Experience of running F&B production and operations for a large facility with exposure to housekeeping services

• Sound knowledge of planned preventative maintenance, response maintenance and forward maintenance planning

• Strong experience of space management and space occupancy plan designing

• Robust experience of drafting and implementing policies at corporate level; Experience managing operational budgets with exceptional planning and project management skills

• Rich experience of service partners management; Experience of dealing with contractual workforce      employed for service delivery 

• Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems

Experience of Quality Management would be preferred.