Scan your resume against ATS criteria for this Lead CRM Consultant role at Massive Rocket.
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.
Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.
As a
at Massive Rocket, you’ll be a senior CRM expert and trusted partner to our clients. You’ll own outcomes across 1–2 strategic accounts, combining deep Braze expertise with strong commercial and strategic thinking.
You’ll lead client relationships, shape CRM and analytics roadmaps, make decisions in complex situations, and help your team deliver consistently high-quality work. You’ll also play an important role in developing people and contributing to the wider growth of Massive Rocket.
, taking responsibility for delivery, performance, and growth.
, shaping CRM and analytics roadmaps and using data to support and defend recommendations.
Lead delivery across accounts, including sprint planning, prioritisation, delegation, and proactive management of blockers and risks.
Build trusted client relationships, confidently handling challenging conversations and positioning Massive Rocket as a
.
, running structured 1:1s, supporting development, and addressing performance issues quickly and fairly.
Make clear decisions when client needs, delivery priorities, and Massive Rocket’s business requirements compete.
Turn client successes into
, while supporting pitches and contributing to hiring when required.
, with deep hands-on expertise in Braze and relevant certifications.
, for at least large or complex client account.
.
Strong strategic and analytical thinking, with the confidence to defend recommendations using data during client discussions.
Proven ability to make independent decisions and prioritise effectively when client and business demands compete.
Comfortable addressing
, setting clear expectations, and managing improvement within defined timelines.
Strong client-facing and communication skills, with the ability to build trusted relationships and handle difficult conversations.
Experience working in a fast-paced
with multiple stakeholders and priorities.
Strong understanding of CRM strategy, customer engagement, segmentation, personalisation, and performance measurement.
Fluent English (
) with strong written and verbal communication.
Advanced Braze certifications and deep knowledge of the platform’s wider capabilities.
Strong SQL and customer data experience.
Experience shaping CRM, analytics, or customer engagement roadmaps.
Experience supporting pitches, case studies, hiring, or wider practice development.
Experience working across complex, global, or multi-market client accounts.
– Big challenges, fast learning, and the chance to level up quicker than anywhere else
– Supportive, positive, and built around people who want to see you win
– Collaborate with brilliant teammates across Europe, the US, and beyond
– Work from wherever you feel your best
– Clear progression, real ownership, and space to grow into your next chapter
– Meetups, events, and team experiences that make the journey unforgettable
– We operate a BYOD policy, so you’ll use your own kit for work
– You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
– We may ask for proof of identity (passport, ID card, or a recent utility bill)
– We may request two references, so have names, relationships, and contact details ready
– Proof of incorporation and up‑to‑date insurance is required
_We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time._Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.
How to apply for Lead CRM Consultant at Massive Rocket?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $100 per annum.
What experience is required?
8+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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