Job Summary:
To assist customers in the interior design needs of their home. This consists of cabinets, counter tops, flooring and appliances/hardware
- Essential Functions: - Provide excellent service to customers.
- Treat all team members, vendors, and customers with courtesy and respect.
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
- Assist customers with interior designs for their home or project.
- Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
- Utilize various software including; Saberis, 2020, and Spruce to create accurate designs and layouts, quotes, customer orders, purchase orders, and sales invoices.
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
- Thoroughly explain orders to customers. Require their sign off before placing any purchase orders.
- Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
- Ensure that all product is invoiced before leaving the store.
- Research credits, returns, and late payments as needed.
- Follow-up with customer from quote to project completion.
- Travel to homes or job sites to take measurements, ensure compatibility of product with the job site. Consult with homeowner or contractor regarding layout specifications.
- Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
- Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc.
- Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
- Follow all company policies and procedures.
- Other duties as assigned
- Work Competencies: - Customer Service
- Teamwork
- Attention to detail
- Follow-up
Supervisory Responsibility: This position does not directly supervise anyone
- Work Environment: While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually low. There will be some travel to customer job sites
- Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Prolonged periods of sitting, standing and walking throughout the day.
- Must be able to lift up to 10 lbs at times.
Position Type and Expected Hours of Work:
This is a full-time position, 45 hours/week
- Required Education and Experience: - College degree in related interior design field preferred.
- 1-3 years of design experience.
- Knowledge and proficient in 2020 design program
- Benefits Provided: - Medical Insurance
- Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
- 401k plan with employer contribution
- Free $25k Life Insurance Plan
- Employee discount
- Vacation time
Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
