Functions: Run an efficient and profitable service department. Operate the department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, set and obtain sales and profit objectives and maintain service records.
Relationships:
Reports: Fixed Operations Director
Supervises: All service department personnel, including service clerks, service advisors, cashiers, service technicians, shuttle drivers, receptionist, warranty administrators, service porters, and quick lube technicians.
Responsibilities and Authority:
Forecast goals and objectives for the department and strive to meet them.
Strive for teamwork among employees and with other departments in dealership.
Prepare and administer an annual operating budget for the service department.
Yearly forecast preparation with budget and business plan.
Attend regular manager meetings.
Establish and ensure compliance with departmental procedures.
Responsible for compliance with OSHA regulations.
Hire, train, motivate, counsel, and monitor the performance of all service department staff.
Direct and schedule the activities of all department employees.
Provide technical assistance to employees as needed.
Develop pay plans for positions under his/her supervision.
Monitor payroll records.
Conduct meetings with department employees to discuss activities and problems of mutual interest and customer satisfaction.
Conduct reviews of all employees.
Establish and maintain a good working relationship with customers to encourage referral and repeat business.
Serve as a liaison with factory representatives.
Greet all customers promptly and ensure they are given fair estimates.
Handle customer complaints.
Handle employee complaints.
Set pricing policies to achieve department gross profit targets.
Monitor receivables to maintain minimal past due accounts.
Check work to ensure a quality job.
Manage work flow and delegation in departments to maximize efficiency.
Manage scheduling system for interdepartmental employee vacation coverage.
Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained.
Keep service department clean and safe.
Account for all documents.
Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
Maintain reporting systems required by general management and the factory.
Monitor repair order trends, such as the number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
Ensure that customers’ service files are up-to-date and are readily available for reference.
Monitor the location and care of shop tools.
Collect accounts receivable for service work.
Keep BDC up-to-date on absences and vacations to ensure appointments can be set accordingly.
Any other tasks deemed necessary by Management.
Benefits & Perks
vision.
Frequently Asked Questions
How to apply for Kelley Automotive Group Service Manager at Kelley Automotive Group?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
