Junior IT Support Engineer

• Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and maintain operating systems including Windows and Mac and basic support for Linux systems.
• Install and maintain productivity applications and collaboration tools.
• Troubleshoot hardware, software, network connectivity, VPN, and email-related issues.
• Assist users with account access, password resets, and user account support.
• Support employee and offboarding including device setup and access provisioning.
• Maintain IT asset inventory and update asset management records.
• Assist in endpoint management activities such as system updates, patch management, and device monitoring.
• Perform antivirus monitoring and basic security checks on endpoints.
• Provide basic troubleshooting for LAN, Wi-Fi, and VPN connectivity issues.
• Maintain IT documentation and update support records through ticketing or issue tracking systems.
• Coordinate with internal IT teams or external vendors for issue escalation when required.
• Assist with vendor coordination for IT procurement including hardware purchases and software license tracking.

Requirements

Required Skills and Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• Basic knowledge of computer hardware, operating systems, and troubleshooting techniques.
• Familiarity with office productivity suites, email platforms, and collaboration tools.
• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and Wi-Fi connectivity.
• Basic understanding of VPN connectivity and remote access troubleshooting.
• Good communication and problem-solving skills.
• Ability to manage multiple support requests and prioritize tasks.

Preferred Skills (Good to Have)

• Exposure to user account management and directory services.
• Familiarity with endpoint management platforms or device management tools.
• Understanding of basic cybersecurity practices and IT policies.
• Experience with IT asset management and documentation systems.
• Internship or project experience in IT support is an added advantage.

Benefits

• Competitive salary and benefits
• Medical Insurance
• Parental Support - Maternity cover
• Retirement Benefits - PF Contribution
• Opportunities for professional growth
• Collaborative and inclusive work environment

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.

• Basic knowledge of computer hardware, operating systems, and troubleshooting techniques.

• Familiarity with office productivity suites, email platforms, and collaboration tools.

• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and Wi-Fi connectivity.

• Basic understanding of VPN connectivity and remote access troubleshooting.

• Good communication and problem-solving skills.

• Ability to manage multiple support requests and prioritize tasks.

• Preferred Skills (Good to Have)

• Exposure to user account management and directory services.

• Familiarity with endpoint management platforms or device management tools.

• Understanding of basic cybersecurity practices and IT policies.

• Experience with IT asset management and documentation systems.

• Internship or project experience in IT support is an added advantage.