Junior Engineer AIS Integration Support - Associate Consultant - MFT - KGS CH

Job Title: Junior Azure Integrations Support Engineer

Role Overview

The Junior Azure Integrations Support Engineer provides

first-line operational support

for Azure Integration Services in a production environment. Working under supervision and using

defined runbooks and procedures

, the role focuses on

monitoring, alert triage, incident logging, and initial remediation

to ensure integration services remain stable and available.

Key Responsibilities

Monitoring & First-Line Support

• Monitor

integration workflows, transactions, dashboards, and alerts

for failures and performance issues

• Identify and classify incidents based on impact and urgency
• Perform

first-level troubleshooting

using predefined runbooks and knowledge articles

Incident & Service Request Management

• Create, update, and maintain

accurate incident and service request records

• Capture logs, error details, and diagnostic information to support escalation
• Escalate

complex, recurring, or unresolved issues

to senior engineers in a timely manner

• Provides

24x7 Level 1 monitoring and first-response support

through rotational shifts

• Performs

alert triage, ticket creation, and runbook-based remediation

• Escalates incidents to

Level 2/3

in line with defined SLAs and escalation procedures

• Participates in shift handovers and operational reporting

 

Operational Assistance

• Assist with

retries, replays, and authorised data correction activities

under supervision

• Participate in

incident bridge calls

and coordination activities when required

• Support post-incident activities, including documentation updates and knowledge capture

Learning & Development

• Develop foundational skills in

Azure Integration Services and cloud operations

• Follow operational standards, security controls, and compliance requirements
• Actively build technical capability toward Level 2 support responsibilities

Experience Band

2–4 years

of experience in

application support, integration support, or IT operations roles

.

Technical Skills & Experience

Essential

• Basic understanding of

APIs (REST), HTTP methods, and response codes

• Foundational knowledge of:- Messaging systems (queues, topics)

• Event-driven integration concepts

• Exposure to

Azure Logic Apps, Azure Service Bus

, or similar integration platforms

• Familiarity with

incident, problem, and service request management processes

• Strong analytical skills, attention to detail, and willingness to learn

Preferred

Microsoft Azure Fundamentals (AZ-900)

certification

• Exposure to

enterprise integration platforms or middleware support

• Basic understanding of

ITIL concepts

and service management practices