Job Controller

Job Summary: As a job controller you are responsible for the organization, control and service capability of the entire workshop. As the interface between customer and workshop department, you are responsible for all work procedures and processes given the legal and manufacture related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. Your

key responsibilities

• are:
• Inspect and optimize all work procedures and processes of the workshop with respect to professional and on time performance of repairs.
• Ensure the processing of orders according to the manufacturer’s specifications.
• Plan, organize, implement and monitor upcoming service measures and special promotions.
• Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information.
• Ensure the availability of all workshop equipment and tools, including the special tools prescribed by Mercedes-Benz, and monitor their proper function.
• Ensure information flow (information, technical printed matters, circulars, information e-mails, etc.) through regular communication. Give instruction where appropriate.
• You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment.
• You are the interface between service advisor and workshop and responsible for getting the work done as per the

requirements

of customers recorded by service advisors.

• of customers recorded by service advisors.
• You also coordinate various support functions like warranty, parts, washing, diagnosis, final inspection for getting the desired final output in time.
• You have knowledge of the workshop retail process, and your role in Digital Service drive.
• You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety.
• You are responsible for recruitment and continuous development of skill level of workshop staff.

Skills

Leadership

skills

• You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit.
• You act according to ethical standards, accept responsibility and are an example of integrity and company values.
• You promote diversity and create a culture of cooperation and learning.
• You communicate expectations clearly and use key figures for leading your employees and/or the teams.
• You handle conflicts in the group and resolve the same amicably.
• You recognize good performance, provide appropriate criticism explain your decisions and are consistent in your response to inappropriate behavior or deficient performance.
• You expect top performance and support its attainment; you conduct staff development and systematically generate successors or responsible deputies/representatives. Technical Competence
• You are qualified to guide, train & review technicians for repair and diagnosis.
• You are capable to allot right person for right job as per the job criticality and technician skill
• You are critical assessor of work and capable of defining training

requirements

for workshop staff.

• for workshop staff.
• You have knowledge about upkeep of workshop equipment and tools. Process and organizational knowledge
• You have excellent knowledge of Service processes and interfaces of neighbouring departments and the relevant contact persons (Parts/Accessories, Front Office, Priority Relationship Management, Sales and Human Resources etc).
• You understand the connection between quality, customer satisfaction and business success.
• You are familiar with relevant recruitment, management and evaluation tools.
• You know the statutory

requirements

for occupational health, safety, fire and environmental protection. Organizational

skills

• You implement decisions effectively and achieve agreed objectives (TAT, Same Day delivery % CP Penetration).
• You keep an overview of things even when daily business is hectic.
• You work in a structured and systematic way.
• You prepare yourself for customer’s visits and handle orders correctly, promptly as agreed objectives.
• You always attend to the quality documentation of all services and repairs to comply legal norms and to avoid conflicts
• You have a customer-centric approach and are sensitive towards customer

requirements

and fulfilment of same with high precision.

Requirements

Qualification &

information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information.

Ensure the availability of all workshop equipment and tools, including the special tools prescribed by Mercedes-Benz, and monitor their proper function.

Ensure information flow (information, technical printed matters, circulars, information e-mails, etc.) through regular communication. Give instruction where appropriate.

You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment.

You are the interface between service advisor and workshop and responsible for getting the work done as per the

requirements

of customers recorded by service advisors.

• of customers recorded by service advisors.
• You also coordinate various support functions like warranty, parts, washing, diagnosis, final inspection for getting the desired final output in time.
• You have knowledge of the workshop retail process, and your role in Digital Service drive.
• You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety.
• You are responsible for recruitment and continuous development of skill level of workshop staff.

Skills

Leadership

skills

• You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit.
• You act according to ethical standards, accept responsibility and are an example of integrity and company values.
• You promote diversity and create a culture of cooperation and learning.
• You communicate expectations clearly and use key figures for leading your employees and/or the teams.
• You handle conflicts in the group and resolve the same amicably.
• You recognize good performance, provide appropriate criticism explain your dec