IT Systems Administrator

Location: Chennai

Qualification: B.E. / BCA / MCA / B.Sc. (CS/IT)

Experience:Trainee (Fresher), Administrator (1 - 2 Years), Senior Administrator (3 - 5 Years)

Gender: Male / Female

Principal Duties & Responsibilities:

• Monitoring and maintaining office network, servers, and end user devices.
• Management, and on-going support of company Office 365 implementation.
• Deployment or any new IT Hardware of Software to meet company objectives.
• Management of IT security implementations deployed by the company. Such as end point protection, server domain controls to limit end user impact on security of the company.
• Routine updates to all end user computers, network switches, servers, firewalls, etc.
• Maintain inventory of all IT assets owned by company, including life cycle management of end user computers, servers, and network equipment.
• Documenting of IT processes required for all IT administrator responsibilities.
• Documenting IT checklists for daily, weekly, monthly tasks.
• Backing up servers, computers, and networking devices.
• Working with third party server backup company to manage and maintain server backups.
• Establish use of OneDrive, where possible, for end users.
• Maintain backups of networking devices for disaster recovery purposes.
• Annual testing of backup services to ensure that full recovery is possible.
• Logging all support interactions in ticketing system and maintains list of ongoing open issues.
• Maintaining ITIL best practices as per company implementation.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Maintains and builds network topology drawings for all IT infrastructure.
• Responds to requests for technical assistance in person, via phone, or electronically.
• Informs management of recurring problems.
• Participate in ongoing personal training and attainment of technical certifications.
• Lead and provide guidance to the support team on level 1 desktop support.

Skills for IT Systems Administrator

• Proficiency in monitoring and maintaining office networks, servers, and end-user devices.
• Experience with network switches, firewalls, and network topology.

• In-depth knowledge of managing and supporting Office 365 implementations.

• Ability to deploy and configure new IT hardware and software.

• Understanding of IT security implementations, including endpoint protection and server domain controls.

• Experience with routine updates and maintenance of end-user computers, network switches, servers, and firewalls.

• Proficiency in backing up servers, computers, and networking devices.
• Experience working with third-party backup companies and conducting disaster recovery testing.

• Strong skills in documenting IT processes and creating checklists for daily, weekly, and monthly tasks.

• Ability to maintain an inventory of IT assets and manage their lifecycle.

• Familiarity with cloud storage solutions like OneDrive and their implementation for end users.

• Knowledge and application of ITIL best practices.

Soft Skills:

Strong analytical and problem-solving abilities to address technical issues and implement effective solutions.

Excellent verbal and written communication skills for documenting processes, interacting with end-users, and informing management of recurring problems.

Ability to supervise, mentor, and provide guidance to IT department employees and the support team.

Responding to requests for technical assistance in a professional and timely manner.

Strong organizational skills to manage multiple tasks, maintain documentation, and keep track of ongoing issues.

Additional Skills:

• Staying updated with advancements and best practices in IT administration.
• Experience with ticketing systems for logging support interactions.
Ongoing personal training and attainment of relevant technical certifications.

Certifications (Preferred):

• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Azure Administrator Associate
• Certified Information Systems Security Professional (CISSP)
• ITIL Foundation Certification

Language Proficiency:

• Communication Skills: Essential for clear and effective communication with clients. Proficiency in spoken English is crucial for phone support, while written English is important for email and chat support.
• Technical Understanding: Ability to comprehend and explain technical issues and solutions in English. This includes reading and understanding technical documentation, manuals, and guides.
• Problem-Solving: Skill in discussing and diagnosing problems with non-technical users, requiring clear explanations and instructions in simple, understandable English.
• Documentation: Capable of writing detailed and accurate support tickets, reports, and documentation in English.

IT Systems Administrator -