Scan your resume against ATS criteria for this IT Support Technician role at Proactive Technology Management.
Proactive Technology Management is looking for an experienced IT professional to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility.
We are looking for someone to work full time either local or remote between the hours of 10am-7pm or 11am-8pm EST.
Technician -> Integrator -> Engineer -> Consultant
Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a
Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud.
Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.
We are hiring an experienced technician entering at the
level. This person would work a hybrid schedule, with most troubleshooting being handled remotely.
working at or above
or in a specialist role is preferred.
Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!
What to expect in your first 30 days:
This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage).
After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2.
Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team.
This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of
. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
and Windows Server experience
troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
)
and Windows Server experience
troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
)
Benefits
How to apply for IT Support Technician at Proactive Technology Management?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
4+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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IT Support Technician
Proactive Technology Management · United States
