Scan your resume against ATS criteria for this IT Support Engineer role at Red Cup IT, Inc..
We are looking for an
who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization’s IT infrastructure.
Provide first-line and second-line technical support to employees or customers.
Diagnose and resolve hardware, software, network, and system issues.
Respond to help desk tickets, emails, and phone support requests.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Set up user accounts, permissions, and access controls.
Manage operating systems such as Microsoft Windows, macOS, or Linux.
Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
Maintain routers, switches, and firewalls.
Monitor network performance and uptime.
Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
Troubleshoot application errors and compatibility issues.
Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
Maintain documentation for troubleshooting procedures and system configurations.
Implement security policies, patch updates, and antivirus solutions.
Support identity and access management.
Assist with incident response and security monitoring.
Strong troubleshooting and diagnostic skills
Knowledge of operating systems (Windows, macOS, Linux)
Networking basics (TCP/IP, DNS, DHCP, VPN)
Experience with help desk or ticketing systems
Customer service and communication skills
Time management and problem-solving ability
Bachelor's degree in information technology, Computer Science, or related field
Certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Microsoft Certified certifications
Cisco Systems CCNA
ptops, printers, and mobile devices.
How to apply for IT Support Engineer at Red Cup IT, Inc.?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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IT Support Engineer
Red Cup IT, Inc. · Los Angeles
