IT Support Associate

Bengaluru, Karnataka

1+ year exp

Day Shift

Posted 6d ago

1 views

Actively Hiring Direct 1-Click Apply

Check Your Resume Match Score

Scan your resume against ATS criteria for this IT Support Associate role at Amazon.com.

Apply for this position

Apply on Company Website

Notice a broken link or wrong info?

Job Description

DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy. Every day we solve complex technical and business problems with ingenuity and simplicity.

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Key job responsibilities

Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.

Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.

This role will be working from Bangalore (BLR18) Corporate office.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Minimum of 1+ year of Service Desk or technical support work experience.
Good communication skills

PREFERRED QUALIFICATIONS

Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools * Basic Understanding and troubleshooting skills on Network

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Frequently Asked Questions

How to apply for IT Support Associate at Amazon.com?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

1+ year of experience is required.

Is this position still open?

Yes, currently active and accepting applications.