IT Network Services Assistant

Key Responsibilities:

• Technical Support: Provide first-level support for hardware and software issues, assisting users with troubleshooting and problem resolution. 2. System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals. 3. User Management: Help manage user accounts, permissions, and access controls in various systems. 4. Documentation: Maintain accurate records of IT inventory, software licenses, and user documentation. 5. Training: Assist in training staff on new software and technologies, ensuring they have the necessary

skills

to use IT resources effectively. 6. Network Support: Support network maintenance and troubleshooting, including connectivity issues and basic network configurations. 7. Backup and Recovery: Help with data backup processes and recovery procedures to ensure data integrity. Security Compliance: Assist in implementing security protocols and monitoring systems for compliance with policies.

Requirements

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications can be beneficial.

Experience:

3-5 years’

experience

in IT support or a related role.

Skills:

Strong problem-solving skills, good communication abilities, and a basic understanding of computer systems and networks. Preferred

Skills:

Familiarity with operating systems (Windows, macOS, Linux) and common software applications. Basic knowledge of networking concepts and troubleshooting. Customer service

experience

is a plus. Work Environment: Typically a fulltime role in an office setting, with potential for remote support. May require occasional afterhours work to address urgent technical issues.

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications can be beneficial.

Experience:

3-5 years’

experience

in IT support or a related role.

Skills:

Strong problem-solving skills, good communication abilities, and a basic understanding of computer systems and networks. Preferred

Skills:

Familiarity with operating systems (Windows, macOS, Linux) and common software applications. Basic knowledge of networking concepts and troubleshooting. Customer service

experience

is a plus. Work Environment: Typically a fulltime role in an office setting, with potential for remote support. May require occasional afterhours work to address urgent technical issues.