IT GTM Specialist (Digital Commerce & CX)

Role: IT GTM Specialist (Client Coordination &

Digital Delivery)

• Location: Bangalore

• Engagement: Contract / Staff Augmentation

• Department: Digital Commerce & Customer Experience (CX)

About the Role

We are seeking an IT GTM Specialist who will act as a key
liaison between clients and technical delivery teams for Digital Commerce &
CX initiatives.

This role focuses on

understanding client requirements,

coordinating execution, and ensuring smooth project delivery

, rather than
hands-on platform development. The candidate will translate business needs into
clear technical tasks and drive alignment across developers, designers, and
stakeholders.

The ideal candidate should be organized, client-facing, and
strong in communication with a solid understanding of digital systems and
workflows.

Key Responsibilities

1. Client Coordination & Requirement Management

• Act
  as the primary point of contact between clients and internal development
  teams

• Understand
  client business goals, processes, and digital requirements clearly

• Convert
  client needs into structured requirements, tasks, and documentation for
  developers

• Ensure
  clear communication of scope, timelines, and deliverables

• Conduct
  regular client meetings, updates, and feedback sessions

2. Project Execution Support

• Coordinate
  with developers, QA, design, and vendors for timely implementation

• Track
  progress, follow up on tasks, and ensure milestone completion

• Support
  UAT, deployment, and post-launch coordination

• Identify
  blockers and drive resolution across teams

3. Digital Process Understanding

• Maintain
  working knowledge of digital commerce and CX systems (CRM, OMS, analytics,
  marketing tools, customer service platforms)

• Ensure
  integrations and workflows are aligned with client requirements (without
  hands-on coding responsibility)

• Support
  documentation, SOPs, trackers, and reporting

Candidate Profile

• Education:
  Bachelor’s degree in IT, Engineering, Business Systems, or related field

• Experience:
  4–6 years in client coordination, IT project management, digital solutions, or
  business analysis roles

Requirements

Required Skills & Competencies

Functional Skills

• Strong
  experience in client handling and requirement gathering

• Understanding
  of digital platforms, workflows, and system integrations

• Familiarity
  with CRM, customer service tools, analytics, and marketing systems
  (conceptual level is sufficient)

• Experience
  working in e-commerce, CX, SaaS, or digital transformation projects is a
  plus

Project & Coordination Skills

• Task
  planning, follow-ups, and delivery ownership

• Use
  of tools like Jira, Trello, Notion, or similar project trackers

• Documentation
  and reporting skills

Behavioral Skills

• Excellent
  communication & stakeholder management

• Strong
  problem-solving and organization skills

• Client-first
  mindset with execution focus

Ability to work independently and manage
multiple priorities