IT Business Analyst

PURPOSE
The IT Business Analyst position provides direct analytical support to the IT department by analyzing data as it flows into or out of an enterprise application. They will assist with the vetting of reported problems and identify improvement opportunities.
ESSENTIAL DUTIES
Facilitate root cause analysis of business/process problems and developing corrective action plans
Collaborate with our partners in the creation of business support and user documentation
Assist with the development of training plans/materials for our enterprise systems
Responsible for developing and maintaining technical documentation
Assist with the development of metrics and reporting around IT functions (service and support, up time, customer feedback scoring)
Assist with the development and versioning of IT focused policy, procedures and work instructions
Assist with the management of various IT administrative responsibilities such as: asset management, software licensing, circuit management, and life cycle management.
All other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT
Collaborative team environment in a shared workspace
General office, computer room, warehouse, and factory areas
Off-hours work and travel as required
Sitting for long periods
Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS
Associate degree in Computer Science / Information Technology or relevant work experience
1+ years of experience in supporting business processes through analytics
Basic understanding of ITSM Principles or ITIL4 Foundations certification
SaaS concepts and technologies (IDM, MFA, M365, ITSM)
Excellent interpersonal communication skills
For internal use: IT001