Scan your resume against ATS criteria for this Implementation Specialist, Thai Bilingual - Remote role at Toast.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Multi-Language Team is a new venture from Toast, building out our sales and servicing capacity to customers whose primary language is Thai. As an Consultant with our Multi-Language team, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the phase of the customer journey.
You are expected to work autonomously under an Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out plans that will produce a high quality implementation experience within timeline and budget.
Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
Perform remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
Manage several engagements simultaneously, including large books of business (80+ restaurants) in your region.
Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
Bilingual/Fluent in Thai & English required
Experience in the Restaurant or Hospitality Industry
3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills
1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
Experience with Salesforce CRM
Experience working in the tech industry or for a SAAS company
Training, teaching, or development experience
At Toast, of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our https://careers.toasttab.com/us-pay-zones Geographic Pay Zone Philosophy.
Zone A$70,000—$80,000 USDZone B$60,000—$70,000 USDZone C$55,000—$65,000 USD
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast https://careers.toasttab.com/locations-toast
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact mailto:[email protected] [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
How to apply for Implementation Specialist, Thai Bilingual - Remote at Toast?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $70,000 per annum.
What experience is required?
1+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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