Scan your resume against ATS criteria for this Implementation Manager role at broccoli.
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by
and
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We're still just getting started..
As an
at Broccoli, you’ll own the experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Lead for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
Train owners and office managers on best practices, troubleshooting, and optimization.
Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
Have 3+ years in, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
Are a strong communicator who can make AI and technical concepts simple for non-technical users.
Are organized and process-driven, able to manage multiple accounts in parallel and refine playbooks.
Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
How to apply for Implementation Manager at broccoli?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is USD 85,000 - 95,000/yr per annum.
What experience is required?
3+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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