Scan your resume against ATS criteria for this Implementation Engineer role at blueoptima.
BlueOptima is an engineering intelligence platform trusted by some of the world's largest banks, insurers, and enterprises. We give CTOs, CIOs, and engineering leaders the objective data they need to measure software engineering productivity, prove AI ROI, and reduce delivery risk.
The conversation we sit in the middle of is of the most pressing in enterprise technology right now. Every large organisation is rolling out AI coding tools and nobody can tell their board whether it is actually working. We can. Our research and our platform provide the answer, and we are building the commercial engine to get that message in front of the people who need to hear it.
We are seeking a proactive and technically minded Implementation Engineer to manage the of new clients and support business-as-usual (BAU) clients by ensuring data quality and handling Tier 1 technical support for assigned clients.
This client-facing role is based in Bangalore, Indi and sits at the intersection of, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.
Lead the process for new clients, including project planning, setup, and technical implementation
Support installation and configuration of the BlueOptima platform
Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
Monitor and manage client data health, proactively identifying and resolving data collection or integration issues
Ensure a consistent and high-quality experience across clients, continuously reducing time and improving system adoption
Train client-side system administrators to independently manage platform operations
Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience
4+ years of experience in a technical client-facing role
Strong communication and problem-solving skills
Proven ability to manage multiple projects or clients simultaneously
Detail-oriented and highly organized, with a proactive attitude
Basic Linux skills (e.g. navigating file systems, reviewing logs)
Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
Basic bash scripting skills
Strong time-management skills and ability to thrive in a fast-paced environment
Exposure to technical support processes or client success operations
Lead the process for new clients, including project planning, setup, and technical implementation
Support installation and configuration of the BlueOptima platform
Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
Monitor and manage client data health, proactively identifying and resolving data collection or integration issues
Ensure a consistent and high-quality experience across clients, continuously reducing time and improving system adoption
Train client-side system administrators to independently manage platform operations
Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience
4+ years of experience in a technical client-facing role
Strong communication and problem-solving skills
Proven ability to manage multiple projects or clients simultaneously
Detail-oriented and highly organized, with a proactive attitude
Basic Linux skills (e.g. navigating file systems, reviewing logs)
Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
Basic bash scripting skills
Strong time-management skills and ability to thrive in a fast-paced environment
Exposure to technical support processes or client success operations
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How to apply for Implementation Engineer at blueoptima?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
4+ yrs of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Implementation Engineer
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