Implementation Analyst

What do we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

• What responsibilities will you be trusted with for the Sr. Analyst Role:

• Primary responsibility to build chatbot solutions working closely with the PMs, IEs and QAs
• Working with PMs to map solutions for projects that solve customer's business goals, keeping the user experience at the centre of the thought process
• Managing client communications for project updates, clarification calls, daily scrum calls
• In-depth knowledge about the platform and also mentor Analysts with queries related to their responsibilities and upskill them with the platform capabilities
• Leading the projects end to end right from Solutioning to go live
• Assisting the QA in testing the bot to debug and fixes the issues raised

What skills, expertise, and experience are we looking for?

• 1+yrs preferred
• Understanding of APIs/backend system preferred