Scan your resume against ATS criteria for this HSO International - Service Delivery Manager role at HSO Group B.V..
Role: Service Delivery Manager
Department: Managed Services
Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is available within the Netherlands.
As a Service Delivery Manager, you are accountable for delivering high-quality managed services to international customers. You oversee complex service environments across Dynamics 365, Azure, integrations, and data, ensuring operational stability, customer satisfaction and continuous improvement.
HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.
At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.
Learn more about Life at HSO International: https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww%2Ehso%2Ecom%2Fen%2Fcampaigns%2Flife-at-hso-international%2F&urlhash=kTbL&mt=xYrzNKplQFyNM8sAZ3bhJy9PYhvdpQcUiMqlQ0yyscAXwXqpyaZX87K49cA4296FDya-t6PlddylLw5nggLG7gKizl8&isSdui=true https://www.hso.com/en/campaigns/life-at-hso-international/
Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
Build trusted relationships with senior customer stakeholders and align services with their business objectives.
Lead and coach the DevOps customer support team.
Own SLAs, service performance, budgets, escalations, and continuous improvement.
Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
Coordinate releases and resolve dependencies across functional and technical teams.
Identify opportunities to improve and expand customer services.
Contribute to service delivery standards and best practices within Managed Services.
A Bachelor’s or Master’s degree in Business, IT, or a related field.
At least
, including substantial experience within Microsoft Dynamics 365 and enterprise managed services.
Senior-level Service Delivery Management experience in complex customer environments.
Proven ownership of multiple services across
.
.
Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations.
Strong knowledge of Microsoft cloud solutions and modern service management practices.
Experience working with international customers and distributed delivery teams.
Commercial awareness and the ability to support service growth opportunities.
Fluency in English.
Experience transitioning projects into managed service operations.
Experience with Dynamics 365 Version Management.
ITIL certification or experience working for a Microsoft Partner.
Accountable and customer-focused.
Able to oversee complex services involving multiple technologies and stakeholders.
Calm and decisive when managing escalations and production risks.
A strong communicator who can translate complex topics into clear decisions and actions.
Collaborative, proactive, quality-minded and commercially aware.
You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.
You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.
Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.
You have the freedom and flexibility to organize your workdays, but especially to shape your own career.
Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
Click any skill to discover matching job openings across India:
, including substantial experience within Microsoft Dynamics 365 and enterprise managed services.
.
.
How to apply for HSO International - Service Delivery Manager at HSO Group B.V.?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
21+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in project_management
HSO International - Service Delivery Manager
HSO Group B.V. · Remote Europe
