HR Operations – US LOA

Responsibility Areas including preferred Skills and Experience

• Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility. 

• Verify the employee’s leave status in the benefits administration system.

• Verify the employee’s years of service and hours worked for eligibility applicableness. 

• Review medical certifications to determine eligibility and entitlement.

• Collaborate and work closely with the LOA teams

• Track and record all employee requests and individual leaves in a secure manner 

• Ensure compliance with company policies and applicable laws.

• Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries

• Ability to analyze information and convert related activities into a comprehensive work plan

• Ability to analyze data and trends to improve leave policies and processes

• Ability to communicate and make recommendations to upper management

• Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions

• Ability to multi-task and drive multiple projects

• Ability to work independently in a fast-paced environment with changing priorities

• Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management

• Demonstrated ability to deal with confidential information

• Demonstrated problem-solving, time management, and priority-setting skills

• Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements

• Managing Client deliverables

• People Management

• SLA & KPI

• On time & Quality Deliverables

• Experience in client facing role

• Proficient in MS Office Suite

Responsibility Areas including preferred Skills and Experience

• Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility. 

• Verify the employee’s leave status in the benefits administration system.

• Verify the employee’s years of service and hours worked for eligibility applicableness. 

• Review medical certifications to determine eligibility and entitlement.

• Collaborate and work closely with the LOA teams

• Track and record all employee requests and individual leaves in a secure manner 

• Ensure compliance with company policies and applicable laws.

• Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries

• Ability to analyze information and convert related activities into a comprehensive work plan

• Ability to analyze data and trends to improve leave policies and processes

• Ability to communicate and make recommendations to upper management

• Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions

• Ability to multi-task and drive multiple projects

• Ability to work independently in a fast-paced environment with changing priorities

• Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management

• Demonstrated ability to deal with confidential information

• Demonstrated problem-solving, time management, and priority-setting skills

• Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements

• Managing Client deliverables

• People Management

• SLA & KPI

• On time & Quality Deliverables

• Experience in client facing role

• Proficient in MS Office Suite

• Eligibility Criteria:

• Graduate with overall 5 years of experience 

• Proficiency in MS Office 

• Proven experience in a shared service or third-party support Industry preferred 

• Worked on HRMS applications – Peoplesoft, SAP SuccessFactors or Workday