Role Purpose
As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
Key Accountabilities
People
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on HR disciplines to foster productivity and enhance performance.
- Welcome and conduct new team member orientation.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure hotel or company hiring standards and applicable laws and regulations are followed.
- Build great relations with outside contacts.
Financial
- Help create the Human Resources department budget and control expenses
- Monitor staffing to manage costs.
Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws, policies and procedures.
- Conduct annual HR compliance/standards self-audit.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
Accountabilities
This is typically the Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel.
Key Skills & Experiences
- High school diploma / secondary education / equivalent.
- 2 years’ related experience in Human Resources, or an equivalent combination of education and experience.
- Some college courses in Human Resources, Employment Law or related field preferred.
- Must speak fluent English.
- Other languages may be preferred.
