Hiring Customer Success Specialists - Night shift only

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls

• Qualifications:
• Education: Bachelor's Degree, Diploma, or equivalent in any field.
• Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

• Language: B2 level proficiency in English.
• Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally

• Technical Skills:
• Typing speed of at least 40wpm with 90% accuracy.
• Computer literate with proficiency in Microsoft Windows and Office
• Responsibilities:
• Assist customers in placing orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality