AS
Helpdesk Executive
Huzur, Madhya Pradesh, India
2 years exp
Posted 1d ago
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Job Description
Key Responsibilities
- Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems
- Handle customer queries, complaints, and technical issues efficiently
- Log, track, and resolve incidents/tickets within defined SLA timelines
- Escalate unresolved issues to the concerned technical teams
- Maintain records of customer interactions and issue resolutions
- Coordinate with internal teams for timely closure of support requests
- Assist users with software, hardware, login, and application-related issues
- Prepare daily/weekly reports related to support activities and incidents
- Ensure high levels of customer satisfaction and service quality
Qualifications
- Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field
Requirements
Skills
Required
- Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal
skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving
skills
- Ability to manage multiple tasks under pressure
Benefits
Skills
Required
- Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal
skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving
skills
- Ability to manage multiple tasks under pressure
Key Requirements & Skills
- Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field
Requirements
Skills
Required
- Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal
skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving
skills
- Ability to manage multiple tasks under pressure
Benefits
Skills
Required
- Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal
skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving
skills
- Ability to manage multiple tasks under pressure
Benefits & Perks
Skills
Required
- Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal
skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving
skills
- Ability to manage multiple tasks under pressure
Frequently Asked Questions
How to apply for Helpdesk Executive at Atlanta Systems?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
2 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Atlanta Systems · Huzur