General Manager Service

Job Summary: As an HOD – Head of the Department of dealership, you are the supreme authority of dealership and are fully responsible for overall functioning and administration of the organization. You are the one who, formulate strategies, policies and broad objectives of the dealership to achieve defined annual Target by the Mercedes-Benz India. You are responsible to increase efficiency of the dealership and consistently strive for the success of the business. You consult with the GM and After- Sales and ensure that strategic and operational goals are met and that the derived measures are implemented. In addition to target, you are responsible for all retail process implementation within the dealership. You are responsible for to maintain a constantly high customer satisfaction level as well as a positive brand image. Technical background

• Job Summary: As an HOD – Head of the Department of dealership, you are the supreme authority of dealership and are fully responsible for overall functioning and administration of the organization. You are the one who, formulate strategies, policies and broad objectives of the dealership to achieve defined annual Target by the Mercedes-Benz India. You are responsible to increase efficiency of the dealership and consistently strive for the success of the business. You consult with the GM and After- Sales and ensure that strategic and operational goals are met and that the derived measures are implemented. In addition to target, you are responsible for all retail process implementation within the dealership. You are responsible for to maintain a constantly high customer satisfaction level as well as a positive brand image. Technical background
• You have fair knowledge on Mercedes-Benz products.
• You can apply methods and tools for focusing and managing a company (such as balanced scorecard).
• You understand methods and tools for corporate and market analyses (e.g. SWOT).
• You have depth knowledge about the basic key figures and levers in Service and Pars (marginal costing)
• You have a good background in marketing methods (marketing cycle, marketing mix).
• You have basic legal knowledge (e.g. warranty, contract, and data protection).
• You are updated with latest technology in after sales business of dealerships Process and organizational knowledge
• You know the service and logistic process.
• You have a fair knowledge on financial planning and controlling process.
• You know the processes and interfaces of associated departments and contact persons (sales, finance and human resources).
• You know the relationships between structures, processes, quality and customer satisfaction and business success.
• You are familiar with statutory

requirements

at after sales workshop. IT background

• at after sales workshop. IT background
• You have knowledge about current software applications (e.g. MS Office).  You know the order system specific to your company and country (e.g. DMS)
• You are updated with latest technological changes in IT, after sales.

Skills

Skills

in customer and supplier contact: Being the representative of the organization you have the ability to create and maintain customer and supplier relationships.

• in customer and supplier contact: Being the representative of the organization you have the ability to create and maintain customer and supplier relationships.
• You are extremely loyal towards brand and show integrity.
• You are honest and genuine towards customers and suppliers.  You are polite and treat people and talk to them with respect, You can convince customers and suppliers.
• You are reliable, and keep commitments. Organizational competence : You have the ability to put in place structured processes and ensure a high level of quality in dealership as well as to create a sense of awareness about this.
• You implement decisions effectively and achieve agreed objectives.
• You set high standards of quality, ensure their sustainability vis a vis colleagues and employees, as well as maintaining these standards yourself.
• You use interfaces and exchange experiences actively and across divisions.
• You communicate processes clearly to others involved.
• You are open to new solutions or process optimizations. Leadership

skills:

You have the ability to manage in a way geared to employees, tasks and goals.

• You have the ability to manage in a way geared to employees, tasks and goals.
• You act according to ethical standards, accept responsibility and are an example of integrity and company values.
• You actively assume managerial responsibility, largely stay out of operational processes and promote managerial responsibility of reporting managerial staff.

at after sales workshop. IT background

• at after sales workshop. IT background
• You have knowledge about current software applications (e.g. MS Office).  You know the order system specific to your company and country (e.g. DMS)
• You are updated with latest technological changes in IT, after sales.

Skills

Skills

in customer and supplier contact: Being the representative of the organization you have the ability to create and maintain customer and supplier relationships.

• in customer and supplier contact: Being the representative of the organization you have the ability to create and maintain customer and supplier relationships.
• You are extremely loyal towards brand and show integrity.
• You are honest and genuine towards customers and suppliers.  You are polite and treat people and talk to them with respect, You can convince customers and suppliers.
• You are reliable, and keep commitments. Organizational competence : You have the ability to put in place structured processes and ensure a high level of quality in dealership as well as to create a sense of awareness about this.
• You implement decisions effectively and achieve agreed objectives.
• You set high standards of quality, ensure their sustainability vis a vis colleagues and employees, as well as maintaining these standards yourself.
• You use interfaces and exchange experiences actively and across divisions.
• You communicate processes clearly to others involved.
• You are open to new solutions or process optimizations. Leadership

skills:

You have the ability to manage in a way geared to employees, tasks and goals.

• You have the ability to manage in a way geared to employees, tasks and goals.
• You act according to ethical standards, accept responsibility and are an example of integrity and company values.
• You actively assume manager