GenAI Planning Program Manager, AWS Supply Chain - IPS

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!

The GenAI Spares Planning Team RMA Program Manager is the single-threaded owner for ensuring Nvidia GPU material flows correctly through the returns lifecycle across the GenAI accelerator fleet. Nvidia GPUs are among our highest-value spare parts, and as the fleet scales, spares supportability increasingly depends on the timely recovery and re-induction of RMA returns. Execution sits with cross-functional partners (HWEng, Logistics, AIS-SC, Nvidia); this role monitors that flow end-to-end, holds SLA adherence at every handoff, escalates disruptions, and drives owners to recovery — backed by the reporting mechanisms that make the program scalable.

If you love being at the forefront of industry growth and development, developing and executing processes in a highly ambiguous environment, identifying information gaps and collaboration needs, and driving business strategy, then this is the spot for you. This is a high impact role offering an opportunity to drive and influence business-critical decisions impacting the long-term future of the business.

Key job responsibilities
- Owns monitoring SLA adherence across all Nvidia GPU components covered under RMA agreements, at key handoffs and nodes throughout the supply chain cycle.
- Escalates disruptions and drives recovery plans to resolution, coordinating across HWEng, Supporting Logistics Teams, AIS-SC, Nvidia, and GenAI SPMs.
- Ensures readiness of RMA programs for new Nvidia GPU components ahead of platform launches – including
- Collecting AFRs from HWEng
- Coordinating with SPMs to size initial seed stock pool
- Raising Buffer Stock RMA submissions in Nvidia’s portal
- Monitoring fulfillment of initial seed stock allocations from Nvidia

- Monitors approved failure log coverage and surfaces gaps to HWEng.
- Expands NVTool into a scalable mechanism that supports budget planning for GPU spares, including monitoring of actual vs. planned spend
- Leads initiatives to streamline and optimize the RMA supply chain, including Nvidia to the Janus Spares Supply Model.
- Monitors degrade rates post-launch to identify shortages to required target levels (considering purchased inventory and seed stock), advocating for additional seed stock supply, as needed.
- Monitors and escalates stuck inventory (e.g. replaced GPUs held without logs) requiring state change back to SPARE.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.