Overview
We are seeking a dedicated and organized professional to oversee the daily operations of a residential property and help ensure a positive experience for residents, team members, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment, values exceptional service, and can balance operational, administrative, and resident-facing responsibilities with professionalism and care.
Responsibilities
- Oversee day-to-day property operations to support a safe, well-maintained, and welcoming community.
- Respond to resident inquiries, concerns, and service needs in a timely and professional manner.
- Coordinate maintenance requests, vendor services, inspections, and routine property upkeep.
- Assist with lease administration, renewals, move-ins, move-outs, and related documentation.
- Monitor property conditions and identify opportunities for improvement in operations, appearance, and resident satisfaction.
- Maintain accurate records related to occupancy, rent collection, maintenance, and compliance documentation.
- Support budget tracking, invoice processing, and expense monitoring as needed.
- Help enforce community policies and procedures consistently and professionally.
- Collaborate with internal teams and external partners to achieve property goals.
- Ensure that all activities are completed in alignment with applicable housing requirements and organizational standards.
Qualifications
- Experience in property management, residential operations, leasing, or a related field.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills.
- Working knowledge of resident relations, maintenance coordination, and administrative processes.
- Ability to maintain accurate records and handle confidential information appropriately.
- Proficiency with common office software and property management systems preferred.
- Problem-solving skills and sound judgment in day-to-day decision-making.
- Ability to work both independently and collaboratively in a service-oriented environment.
Preferred Qualifications
- Experience with affordable housing or housing tax credit compliance.
- Knowledge of lease-up processes, recertifications, and resident file management.
- Familiarity with vendor coordination, preventive maintenance planning, and property inspections.
- Professional certifications or industry training related to property management.
What We Offer
- A professional and supportive work environment.
- Opportunity to contribute to a quality resident experience.
- Competitive compensation and benefits, based on experience and qualifications.
- Opportunities for growth, learning, and professional development.
Additional Information
We are committed to creating an inclusive workplace and encourage qualified candidates from all backgrounds to apply. Reasonable accommodations may be available for individuals with disabilities throughout the hiring process and employment.
