Front Desk Representative – Transport Operations

Role Overview The Front Desk Representative will act as the primary point of contact for parents regarding all transport-related matters. The role requires strong communication, coordination, and reporting

skills

along with the ability to manage digital tools and ERP systems effectively.

Key Responsibilities

Serve as the first point of contact for parents on transport-related queries, concerns, and requests. Coordinate and facilitate communication between the transport team, accounts department, and parents to ensure smooth operations. Maintain accurate records and reports on transport operations, issues, and resolutions in the ERP and other designated systems. Monitor and manage transport logistics software to ensure real-time updates and systematic concern management. Provide professional assistance at the front desk, addressing walk-in queries from parents and visitors. Prepare structured reports on transport operations, escalations, and resolutions for management review. Support administrative tasks related to parent/student data management and communication. Mandatory

Skills

&

Qualifications

Tech Savvy: Prior

experience

with corporate digital tools, ERP systems, and transport logistics software. MS Office & Google Suite Proficiency: Advanced knowledge of Excel, Word, PowerPoint, Google Sheets, Docs, and Slides. Languages: Proficient in English, Kannada, and Hindi Strong organizational and problem-solving

skills

with attention to detail. Excellent interpersonal and communication

skills

to handle parent interactions with empathy and professionalism.

Requirements

Preferred

Qualifications

Previous

experience

in a front desk, customer service, or transport coordination role in an educational or corporate environment. Ability to multitask, work under pressure, and maintain a professional demeanor at all times. Key Attributes Professional, approachable, and empathetic personality. Systematic and disciplined in handling records and reports. Strong collaborative

skills

to coordinate with multiple teams.

Tech Savvy: Prior

experience

with corporate digital tools, ERP systems, and transport logistics software. MS Office & Google Suite Proficiency: Advanced knowledge of Excel, Word, PowerPoint, Google Sheets, Docs, and Slides. Languages: Proficient in English, Kannada, and Hindi Strong organizational and problem-solving

skills

with attention to detail. Excellent interpersonal and communication

skills

to handle parent interactions with empathy and professionalism.

Requirements

Preferred

Qualifications

Previous

experience

in a front desk, customer service, or transport coordination role in an educational or corporate environment. Ability to multitask, work under pressure, and maintain a professional demeanor at all times. Key Attributes Professional, approachable, and empathetic personality. Systematic and disciplined in handling records and reports. Strong collaborative

skills

to coordinate with multiple teams.