Field Service Technician

Objectives of this Role 

• Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products. 

• Demonstrate excellent technical, customer service and communication skills on the job.

• Train customer employees on fundamental operation and maintenance procedures for Schneider equipment. 

• Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices.
  Duties and Responsibilities

• Perform installation, start up and debug of Schneider equipment at customer locations.  

• Provide service maintenance, troubleshooting, and training following established company procedures. 

• Greater than 75% travel required.

• Serve as the liaison between the customer and company.  Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).

• Manage the assigned project ensuring schedules and objectives are met.  Ensure customer satisfaction by obtaining written site acceptance on work performed.

• Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment. 

• Utilize Dynamics 365 Field Service Module to complete daily time entries.  Provide trip report entries detailing service trip progression and results.  

• Manage trip expenses utilizing SAP Concur platform.

• Provide in-house technical and phone support when requested. 

• Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports.

• Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner.

• Perform other duties as assigned by management.