Field Operations Executive - Noida

Noida, Uttar Pradesh, India

Full-time

Posted 2d ago

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Job Description

Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further

For more details: https://www.rentokil-pestcontrolindia.com https://www.rentokil-pestcontrolindia.com

https://www.rentokil-pestcontrolindia.com About the Role:

https://www.rentokil-pestcontrolindia.com

The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

https://www.rentokil-pestcontrolindia.com quality, technician capability, material readiness, and compliance through hands-on

https://www.rentokil-pestcontrolindia.com supervision, audits, and performance monitoring across assigned service areas.

https://www.rentokil-pestcontrolindia.com

The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

https://www.rentokil-pestcontrolindia.com part of a multi-functional team, and this involves collaboration with the internal team and

https://www.rentokil-pestcontrolindia.com external stakeholders.

https://www.rentokil-pestcontrolindia.com Job Responsibilities:

https://www.rentokil-pestcontrolindia.com A. Core Operations

https://www.rentokil-pestcontrolindia.com

Ensure availability of trained & certified technicians as per guidelines.

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Coach technicians to improve service quality, retention, and SOP compliance.

https://www.rentokil-pestcontrolindia.com

Conduct daily stand-up meetings; communicate safety & job-specific instructions.

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Ensure availability of tools, materials, and proper stock management as per SOP.

https://www.rentokil-pestcontrolindia.com

Monitor SCP usage, troubleshoot issues, and provide refresher training.

https://www.rentokil-pestcontrolindia.com

Ensure Partner Kit & on-site documentation are contractually compliant.

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Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based

https://www.rentokil-pestcontrolindia.com on the target

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Maintain grooming standards and service quality of assigned technicians.

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Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

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Approve technician conveyance; ensure STT and route plan adherence.

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Ensure RPCI SOPs are complied with and any deviations that are necessary should

https://www.rentokil-pestcontrolindia.com be adequately approved in advance.

https://www.rentokil-pestcontrolindia.com

https://www.rentokil-pestcontrolindia.com B. Advanced Operations

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Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

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Execute 1 TPA + 1 development plan annually per technician.

https://www.rentokil-pestcontrolindia.com

Analyse & resolve service delivery issues; ensure timely complaint resolution with

https://www.rentokil-pestcontrolindia.com root cause closure.

https://www.rentokil-pestcontrolindia.com

Monitor technician-wise CO trends; skill-up underperformers.

https://www.rentokil-pestcontrolindia.com

Ensure audit non-conformity closures (internal/external).

https://www.rentokil-pestcontrolindia.com

Track material usage vs. SRF/SOW; highlight deviations.

https://www.rentokil-pestcontrolindia.com

Maintain stock levels aligned with APL and reduce near-expiry wastage.

https://www.rentokil-pestcontrolindia.com

Drive service & product leads through coaching and on-the-job support.

https://www.rentokil-pestcontrolindia.com

Monitor service productivity, efficiency, and input costs across sites.

https://www.rentokil-pestcontrolindia.com

Support grievance handling, leave planning, and team discipline.

https://www.rentokil-pestcontrolindia.com

https://www.rentokil-pestcontrolindia.com Key Result Areas:

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100% completion of PMI 'Pest Audit'

https://www.rentokil-pestcontrolindia.com

Material Consumption

https://www.rentokil-pestcontrolindia.com

TPA and Development Plan

https://www.rentokil-pestcontrolindia.com

Technician Capability Development

https://www.rentokil-pestcontrolindia.com

Complaint Resolution & Root Cause Analysis

https://www.rentokil-pestcontrolindia.com

Customer Visit & Audit Coverage

https://www.rentokil-pestcontrolindia.com Competencies (Skills essential to the role):

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Strong interpersonal skills

https://www.rentokil-pestcontrolindia.com

Analytical and problem-solving ability

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Effective communication skills

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Proactive planning and organising

https://www.rentokil-pestcontrolindia.com

Technical knowledge of pests, service processes, chemicals, and equipment

https://www.rentokil-pestcontrolindia.com Educational Qualification / Other Requirement:

https://www.rentokil-pestcontrolindia.com

Minimum B.Sc. in Chemistry, Zoology, or Agriculture

https://www.rentokil-pestcontrolindia.com

Prior experience in pest management or service operations is preferred

https://www.rentokil-pestcontrolindia.com

Proficient MS-Office / G-Suite

https://www.rentokil-pestcontrolindia.com Role Type / Key working relationships:

https://www.rentokil-pestcontrolindia.com

Individual Contributor

https://www.rentokil-pestcontrolindia.com

External team- Customers and Customer representative

https://www.rentokil-pestcontrolindia.com

Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Interested candidates can share resume on

[email protected]
9322881417

https://www.rentokil-pestcontrolindia.com

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Benefits

Benefits & Perks

vision, audits, and performance monitoring across assigned service areas.

Frequently Asked Questions

How to apply for Field Operations Executive - Noida at Rentokil Initial?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

This position is open to freshers and experienced candidates.

Is this position still open?

Yes, currently active and accepting applications.

Field Operations Executive - Noida

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Job Description

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